Michiana Chrysler Dodge Jeep RAM Fiat - Service Center

Ryan was great to work with. I would recommend him. This 15 words is stupid. I would recommend him. This 15 words is stupid. More

We brought our company truck in over two weeks ago now, and Michael is the one handling this. We have not had one single call from them to let us know what is going on. On 3/4, I called in the morning to and Michael is the one handling this. We have not had one single call from them to let us know what is going on. On 3/4, I called in the morning to ask why we haven't had any updates. Michael claimed he spoke to my employee who stopped there to grab some belongings out of the truck and told him what was happening. That was a lie. When I continued to ask questions, he said "have a nice day," and hung up the phone. I called back in, he answered, and when he knew it was me, he hung up the phone again. I called in and spoke to his manager Dan who said the vehicle would be done "today or tomorrow for sure" - so that would have had it done by Tuesday. I received no call to say otherwise, so I arrived to the dealership on Thursday (48 hours after the time I was told it would be done at the latest) and it wasn't ready. I was speaking with Michael again. When I asked why I wasn't called, he blamed his technician. No "sorry" or "our bad" or anything - just blamed his technician. I asked to speak to his boss again, and he laughed in my face, in front of other customers and in front of another employee seated directly next to him. I spoke to Dan again about Michael and he just said "he should have called you." I asked about the timeframe of getting the truck back and there is no ETA for that, weeks after they've had the truck. It is clear that this service department is lacking organization, control, and even basic customer service. Michael is going to end up costing them a lot of business, and probably has already. I've asked Dan to make sure Michael doesn't contact me again regarding this truck. More

Great job dedicated they went out of their way to get the part I needed I will be going back and Chris is awesome mechanic part I needed I will be going back and Chris is awesome mechanic More

Good place but I feel there is a lack of communication. Wasn’t too happy Wasn’t too happy More

I tried scheduling my appointment for this recall at three other places that were extremely disorganized, and everything was inconvenient until I called Michiana Chrysler. They made it all so easy! three other places that were extremely disorganized, and everything was inconvenient until I called Michiana Chrysler. They made it all so easy! More

Broke my dash and stole a rubber insert in an opening on an airbag recall. Really? That’s why I usually never take things to a dealership. an airbag recall. Really? That’s why I usually never take things to a dealership. More

The Service was scheduled easily and performed on time. Communications were timely and easily understood. Communications were timely and easily understood. More

The technician lost my oil cap and didn't mention it to anyone so I had to replace it 2 days later anyone so I had to replace it 2 days later More

Michael was great to work with. He was very attentive and accommodating. Would recommend him on your next visit! He was very attentive and accommodating. Would recommend him on your next visit! More

The dealership went out of their way to get the part that I needed when they couldn't get it from their warehouse they made inquiries and was able to find it in Plymouth Indiana and went and got the part I r I needed when they couldn't get it from their warehouse they made inquiries and was able to find it in Plymouth Indiana and went and got the part I really appreciate that plus the guys and parts unbelievable they've always been good to me More