Metro Ford of Madison

Unethical, deceitful, dishonest, fraudulent, & unintelligent! This dealer knowingly sells subpar vehicles with known mechanical issues! unintelligent! This dealer knowingly sells subpar vehicles with known mechanical issues! More

Sold me a car that had damage I didn’t see. Fixed it somewhat but it was a battle Fixed it somewhat but it was a battle More

I purchased a vehicle June 5, 2023 and was told it had a second key. Since I have been try to get the second key and been giving the run around. I have talked or emailed my sales person, two sales managers, second key. Since I have been try to get the second key and been giving the run around. I have talked or emailed my sales person, two sales managers, and General manager and still haven't got second key I was promised. All I want is second key I was promised. More

We had an issue with a recall on my 2013 vehicle. The recall could not be performed that day as there was another unseen issue. This can happen, however when I called back MULTIPLE times for an up The recall could not be performed that day as there was another unseen issue. This can happen, however when I called back MULTIPLE times for an update on when we could bring the vehicle back/ reschedule, the service writer never returned any of my calls!! She was very nice in person, but the follow up communication was very poor. I will never return here. More

Charged $400 to restock parts when I had to cancel a service appointment weeks in advance because the car was totaled. $400 hundred just to look at it to provide an estimate so $800. service appointment weeks in advance because the car was totaled. $400 hundred just to look at it to provide an estimate so $800. More

Metro Ford Madison worked very hard to make sure that not only my vehicle was taken care of but all of my concerns and questions were answered. They are the first dealership I have ever bought from and they only my vehicle was taken care of but all of my concerns and questions were answered. They are the first dealership I have ever bought from and they have given me the best customer service. I highly recommend them to everyone that is looking to get the best service in town. More

They contacted me regarding an available Maverick. I called and emailed them at least a dozen times but the person would not return my calls and the dealership said she was out. Every time. I called and emailed them at least a dozen times but the person would not return my calls and the dealership said she was out. Every time. More

Outstanding personal relationship to achieve my new '21 Ranger purchase which included my trade-in. Ranger purchase which included my trade-in. More

Rob Walker from Metro Ford of Madison and Dave Wenzel Service Technician make maintaining a car and purchasing a new car so much less stressful. If you need a new car or service check them out. I wasn't Service Technician make maintaining a car and purchasing a new car so much less stressful. If you need a new car or service check them out. I wasn't even looking for a car, but with their advisement I brought home a new 2021 Ford Explorer. I didn't even know what my previous car was worth until they shared how I could upgrade for so little. 7 years newer and zero miles...I never would have known without their help! Seriously if your looking for a car they can get it for you! More

I purchased a used truck, 4 years old, from this dealership and I was not even 5 miles away when the truck broke down. Took 2 weeks to get repaired. Now a year later I trade the truck in and have to dealership and I was not even 5 miles away when the truck broke down. Took 2 weeks to get repaired. Now a year later I trade the truck in and have to call Metro Ford back again to cancel the extended warranty I purchased through them. It’s been 8 weeks and still waiting for a check. I was told it was mailed out the end of August and its the middle of September and still no check. No one returns phone calls or emails. Definitely not a relations I want with a dealership, won’t ever buy a vehicle here again. More