Merchants Automotive Group - Service Center

I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel like we had no choice to go with the vehicle we did, and it was over our budget that we reminded him about several times. Not only was there issues with the car within an hour of us taking it home, but they weren't in a rush to get it fixed, but as soon as it was called several times to get the loaner car back. They were aware of my work hours from the beginning and with me getting out of work at 6 pm just about every day it'd be difficult to get it back before 6 pm. I did my best and wasn't able to get there until the next day at 5:45, & was called again a few times while I was at work where they know I'm not able to use my cell phone. Overall I think they're too pushy & care more about what's going in their pocket then what we're spending from ours, hard earned money & your family's safety. Very disappointed and once we're finished paying off this car we will absolutely not be returning here for our next family vehicle or for my fiances car next month when he's ready to buy. The entire situation and the way we were talked to/treated when we ATTEMPTED to return the vehicle, well within the proper return time, has rubbed me the wayyy wrong way! I will not be recommending!! More

I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel like we had no choice to go with the vehicle we did, and it was over our budget that we reminded him about several times. Not only was there issues with the car within an hour of us taking it home, but they weren't in a rush to get it fixed, but as soon as it was called several times to get the loaner car back. They were aware of my work hours from the beginning and with me getting out of work at 6 pm just about every day it'd be difficult to get it back before 6 pm. I did my best and wasn't able to get there until the next day at 5:45, & was called again a few times while I was at work where they know I'm not able to use my cell phone. Overall I think they're too pushy & care more about what's going in their pocket then what we're spending from ours, hard earned money & your family's safety. Very disappointed and once we're finished paying off this car we will absolutely not be returning here for our next family vehicle or for my fiances car next month when he's ready to buy. The entire situation and the way we were talked to/treated when we ATTEMPTED to return the vehicle, well within the proper return time, has rubbed me the wayyy wrong way! I will not be recommending!! More

Car was never show all the bells and whistles. Salesman wasintoo much of a hurry. Now finding many things wrong or damaged Salesman wasintoo much of a hurry. Now finding many things wrong or damaged More

It was a great experience,and Lisa was very professional and very helpful. Cant wait to have her call me back with another vechicle on my wish list and very helpful. Cant wait to have her call me back with another vechicle on my wish list More

Quick and easy to work with staff. Would definitely recommend to anyone who asked about you Would definitely recommend to anyone who asked about you More

Amazing and awesome service. I recommend this to anyone with no credit as they help as much as they can I recommend this to anyone with no credit as they help as much as they can More

Jay was fantastic! Great job Fast and easy to deal with friendly. Drew is ok in my book Great job Fast and easy to deal with friendly. Drew is ok in my book More

Bought two cars bout a month ago still haven’t received our registrations. Not to mention one vehicle had to be dropped off at ford for a service because the horn stopped working was there from a Thursday our registrations. Not to mention one vehicle had to be dropped off at ford for a service because the horn stopped working was there from a Thursday till a Tuesday. Granted it was free of charge but i was still without a car for that time. Still an inconvenience. Here we are around a month later. Still no registration so both vehicles are still being driven WITHOUT a registration or a legal sticker for that matter. First vehicle i bought 6 years ago was seamless. This time not so much. Extremely unhappy and definitely will bot be a return customer at this point.!!! More

Nobody cares after you’ve given them your life’s savings, I bought a LEMON!!! I bought a LEMON!!! More

No issues very professional. I would buy from them again. Thank you to Gene and his team! I would buy from them again. Thank you to Gene and his team! More