Mercedes-Benz of South Charlotte
Pineville, NC
Filter Reviews by Keyword
By Type
Showing 1,249 reviews
Gary Childers was responsive, informative, efficient and pleasant to interact with while purchasing our new Mercedes. There was no pressure applied and the process was very smooth from beginning to end. pleasant to interact with while purchasing our new Mercedes. There was no pressure applied and the process was very smooth from beginning to end. More
Awesome experience at MB of South Charlotte. Love working with these folks at this dealership. Gary Childers is always first class and always a huge help! Love working with these folks at this dealership. Gary Childers is always first class and always a huge help! More
Every time we come in our needs are meet and exceeded. Mr Childers is the best service adviser I’ve ever used . The complete visit is top notch. Mr Childers is the best service adviser I’ve ever used . The complete visit is top notch. More
Darius Brown has sold this family several cars over several years. The Harrow family lives in Atlanta & only shops at the Mercedes-Benz of South Charlotte because of the exceptional service from beginn several years. The Harrow family lives in Atlanta & only shops at the Mercedes-Benz of South Charlotte because of the exceptional service from beginning to end by Mr. Brown. Always a great experience! More
Extremely disappointed by service departments workers arrogance and unprofessionalism. Brought my used AMG for a transmission diagnostics, as it was a bit slipping. After the $1200 service, transmission arrogance and unprofessionalism. Brought my used AMG for a transmission diagnostics, as it was a bit slipping. After the $1200 service, transmission function became much worse. We addressed it the next day, A mechanic, Paul Newman, admitted, transmission is clanking now, though he was mocking us for getting a vehicle from the independent dealer. Also, now my car is coasting back at the stoplights! So, the only recommendation is to change the whole unit for $13,000!! I asked what exactly is wrong, but only got one answer: the whole unite failed. It was not the issue before! Simply not true! I can’t express my disappointment enough. A total denial from the service manager on doing anything wrong, and no constructive solution. Manager's name is Andrew Newman. Any conflict of interest? Totally a horrible experience. No desire to help customer. No knowledge. Poor communication skills. Unprofessional approach. Definitely do not recommend. More
Excellent customer service. I worked with David Rodriguez. He was responsive and knowledgeable. He respected my timeline, but made sure I was comfortable with the process. Top n I worked with David Rodriguez. He was responsive and knowledgeable. He respected my timeline, but made sure I was comfortable with the process. Top notch salesman. The management, financial and concierge team members were also fantastic to work with. They continue to demonstrate their expertise and every step of the car buying experience. Thank you MB South Charlotte. More
Exceptional service, smooth transaction, and love my new Mercedes. Highly recommend this dealership, the customer service is exceptional! Mercedes. Highly recommend this dealership, the customer service is exceptional! More