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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.2
121 Reviews
Call Service Center (210) 920-3235

121 Reviews of Mercedes-Benz of San Antonio - Service Center

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May 07, 2024

Paco is always quick to provide excellent customer service. He always anticipates my service needs especially when my vehicle has issues outside of maintenance. His professionalism is superior! More

by SAROMERO262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco- service
Report | Print
May 07, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

Helpful
May 07, 2024

Tyler my service advisor was EXCELENT ALWAYS TAKES CARE MY VEHICLES ALSO ALL MY FAMILY OWNES MERCEDES AND THEY LOVE WORKING WITH TYLER JORDAN More

by AAHMADI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TYLER JORDAN
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May 07, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing about your experience with Mercedes-Benz of San Antonio. Tyler and our team appreciate your business and hope to see you again soon! Chris Martinez General Manager

Helpful
May 07, 2024

What I can say is that Tyler Jordan has been my service advisor for 15 years and he always gives impeccable service More

by DALLARI
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
Report | Print
May 07, 2024 -

Mercedes-Benz of San Antonio responded

We are very happy to hear tyler provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

Helpful
May 07, 2024

Martin is great like always . I will always buy my vehicles from MB of SA More

by veronicagarcialopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Flores
Report | Print
May 07, 2024 -

Mercedes-Benz of San Antonio responded

Veronica, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Martin and our team, and we look forward to working with you again. Chris Martinez General Manager

Helpful
May 06, 2024

All services performed promptly and as promised. Vehicle delivered on time and clean, exceeding my expectation. More

by R_SWENSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
May 06, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of San Antonio to be a positive one. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

Helpful
May 05, 2024

Fast, efficient, communicative! They took time to explain all the needs and what comes at my next check up. And there is a snack bar while you wait. More

by garza.aisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in Service
Report | Print
May 06, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chris Martinez General Manager

Helpful
May 05, 2024

I always get great service. Gary, my service advisor, makes certain my car is kept in top condition. More

by janegroth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Sauter, Service Advisor
Report | Print
May 06, 2024 -

Mercedes-Benz of San Antonio responded

Thank you, Jane, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Gary and our team, and we look forward to working with you again. Chris Martinez General Manager

Helpful
May 04, 2024

Paco is the best service advisor that is always kind and helpful. He also communicates very well. He is why I go there. More

by hedda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco in service.
Report | Print
May 05, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Paco here at Mercedes-Benz of San Antonio to be a positive one. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

Helpful
May 04, 2024

The service and attention to detail at the dealership is exceptional. Everyone I come in contact with is eager to please. Michael Wright in the service department was outstanding and kept me informed along More

by KLHPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Mercedes-Benz of San Antonio responded

It's great to hear that Michael was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

Helpful
May 04, 2024

Great service as always. I will continue to bring my vehicle to this location in the future. More

by DTENORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
May 05, 2024 -

Mercedes-Benz of San Antonio responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

Helpful
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