McGrath City Hyundai - Service Center

Brought car in for service. ..said it would take 2days. Not done at end of 2days. Pucked up car a.m. 3d day. Car was dirty and someone took it on a 40 mile joy ride. The air was ..said it would take 2days. Not done at end of 2days. Pucked up car a.m. 3d day. Car was dirty and someone took it on a 40 mile joy ride. The air was on and everything. I never leave anything on when I turn off the car. I'm every upset with the whole thing. More

Great service. Had a check engine light, and I didn't have an appointment yet they got me in and all is well. I highly recommend McGrath! Had a check engine light, and I didn't have an appointment yet they got me in and all is well. I highly recommend McGrath! More

Do not bring your car here, unless you want more problems. I have never experienced treatment or lack there of at any company before. Let alone someone who has your vehicle and mode of transportatio problems. I have never experienced treatment or lack there of at any company before. Let alone someone who has your vehicle and mode of transportation. After calling countless times for 4+ days not one person would tell us the status of our vehicle that was here over 30 days. Left several Voicemails for Rome (service advisor), Ed (service mgr), Tim (service director) and Christine. Not one of these people has called me back still to this day. This is an ongoing problem. We were told our service advisor was on vacation, lunch, busy etc. completely avoided, lied to, disregarded by numerous people from service to sales. One person talked to me at McGrath Honda (Dana) with some insight, thank you to her. Finally picked our car up after it sat for who knows how long with all the parts in because no one was working on it. Just 2 days after picking it up, our Santa Fe broke down on the highway. Now it is back here and we are out a vehicle with no loaner or rental offered, zero empathy and customer service for your clients. We have no way of getting around. I worked at a dealership for 7 years, never once treated any customer this way or ever seen this happen before, completely shocked. Horrible place with bad management and communication/ staffing issues. More

Jack the service rep was such a jerk. Lied about doing diagnostics/drive test (can tell from no change in mileage). Left with new scratches/damage to my doors--must have flung the doors o Lied about doing diagnostics/drive test (can tell from no change in mileage). Left with new scratches/damage to my doors--must have flung the doors open or bumped into something. Pathetic. More

Never dealt with such a nightmare from a dealer in my life. The stress this place has put on me on the last 3 weeks has been unreal! So unprofessional and careless people life. The stress this place has put on me on the last 3 weeks has been unreal! So unprofessional and careless people More

Went in for some warranty work. Service Mgr and his team took care of everything. Once again, McGrath City comes through. Service Mgr and his team took care of everything. Once again, McGrath City comes through. More

Good time finishing, and good customer service. Very caring and good service. Very clean waiting area. Very caring and good service. Very clean waiting area. More

I’m still waiting on David Bushy to call me back. I had a problem with my radiator which I mentioned to David when I brought in the car for service and nothing was none about it. I carried it to an i I had a problem with my radiator which I mentioned to David when I brought in the car for service and nothing was none about it. I carried it to an independent auto shop and find out that there was a manufacturer default. Since I’m still under manufacturer warranty’s I call and spoke to David and he said he would call me back to let me know when to carry the car in and that I would have to pay $180 for inspection. It’s been over a month now and no call, I had to Drive to Tinley park to have Family Hyundai do the repairs, which was at no cost to me. Which is very sad, that McGrath is 2 mile from me and I had to drive 30 miles with a car that having issues for it to be fixed. More

Very professional and courteous. I had my car back after service in a very short time. I had my car back after service in a very short time. More