McCord's Dodge Chrysler Jeep - Service Center

Had a problem with my 2022 Ram media system. Dropped by to see if I could make an appointment to have it looked at. Scott in the service dept. said they were backed up and couldn’t get me in unt Dropped by to see if I could make an appointment to have it looked at. Scott in the service dept. said they were backed up and couldn’t get me in until following Monday. After explaining problem to him he wanted to go out and look at the truck and see if he could maybe get it working properly. He saw the problem with the CarPlay and then took my phone and cleaned the open apps and all worked great. Never made me feel like the old guy I am just took care of me. Thanks Scott . More

I have made 4 calls to this dealership to schedule an appointment for a safety recall. The first call was close to 2 weeks ago. No one answered for recall department, so I left a message. NEVER got a ret appointment for a safety recall. The first call was close to 2 weeks ago. No one answered for recall department, so I left a message. NEVER got a return call. I called again this morning, same thing, no one answers for that department. I then called back and pressed the option for sales, guess what? BINGO! Got an answer after first ring! I explained that I was unable to get a response from recall department and was assured that someone would call me right back. Well I'm STILL waiting for that return call, and it's been an hour and a half. Stay tuned, lets see how long it will take. More

They charged for parts and labor never done. Six months ago I paid for a part to be replaced, paid for it, and while scrapping the car for parts today discovered they never replaced the part. Six months ago I paid for a part to be replaced, paid for it, and while scrapping the car for parts today discovered they never replaced the part. This was discovered because my step-father had written in permanent marker on the old part which is normally hidden by the engine. This particular part caused the check-engine light to come on for what seemed to be a false-positive. It would claim there was a problem with the transmission even though I had just replaced that part. Well the car finally broke down completely while in use. Luckily I was not injured. But it was finally time to scrap the car. While taking it apart, surprise surprise, it was discovered my step-father's writing was still on the part they said they replaced. I paid for the new part. I paid for the labor. It doesn't look like they did any of that. As far as I can tell, they took the money and then used their engine checking tool to just clear the check-engine light warning so that it would not come up until after I drove off the lot. In short, they are crooks. They ripped me off because they thought they could get away with it (and they did get away with it). I'm sure they will rip you off to if they see the chance. If you are on the road when your car fails, I pray you do not die due to their greed. More

Very proffesional service manager Nice place to service a vehicle. Long time service manager and techs. There are some lkng time sales people there if you need help with a vehicle. Nice place to service a vehicle. Long time service manager and techs. There are some lkng time sales people there if you need help with a vehicle. More