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Mazda Of Lodi - Service Center

Lodi, NJ

4.7
1,281 Reviews
Call Service Center (973) 594-1700

1,281 Reviews of Mazda Of Lodi - Service Center

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May 31, 2024

Will never go back waited 3 hours no One ever talked to me and wanted to charge me $5k for repairs when I only wanted to find out how to fix blind spot monitoring More

by handzofamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jun 01, 2024 -

Mazda Of Lodi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
May 30, 2024

Fantastic, attentive, efficient, and considerate service. The service manager thought about all my needs. This was a great experience! More

by tarpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlon Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Mazda Of Lodi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Diane and our team, and we look forward to working with you again.

Helpful
May 28, 2024

they were very dismissive when i brought a problem to their attention when i visited which was disappoint most likely will go to another dealership to get my car fixed next time More

by michealachea20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know her name
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May 29, 2024 -

Mazda Of Lodi responded

We're sorry to hear about your experience, Michael, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
May 26, 2024

Service was fast and friendly! This is a fantastic dealership and would definitely highly recommend! More

by decarlo2383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Noble
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Mazda Of Lodi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
May 24, 2024

Henny was a pleasure to deal with. The process was quick and painless I love my new cx30 The color is what made me choose this car Platinum quartz metallic More

by MARGOPREZIOSI
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henny Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mateo Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Mazda Of Lodi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
May 23, 2024

I always come out of there satisfied with their efficiency and speed when it comes to maintenance More

by JZAPATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose
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May 29, 2024 -

Mazda Of Lodi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mazda Of Lodi, we look forward to having you as one of our valued customers for many more years to come!

Helpful
May 23, 2024

They were super easy to work with and were helpful in figuring out the options for my service and applying my pre paid maintenance package. More

by sjl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie
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May 29, 2024 -

Mazda Of Lodi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mazda Of Lodi!

Helpful
May 19, 2024

Very personable and kind staff. The service was quick and efficient. Really appreciated the text updates about my car! They were also super flexible with me needing to change my appo More

by c.wohltman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex and Melody from Services
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May 20, 2024 -

Mazda Of Lodi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mazda Of Lodi to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
May 16, 2024

Mazda of Lodi had a very professional team and were very kind and informative with my service More

by MGONZABREU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex from service
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May 16, 2024 -

Mazda Of Lodi responded

Thank you for choosing Mazda Of Lodi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
May 16, 2024

Very disappointed. I got into a new lease where there is a problem with the car and they don’t fix it. I’ve been there for the same issue 4 times and there’s no resolut More

by HPB.14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diane Braun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mateo Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Imparato
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Mazda Of Lodi responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to reach you, and we will reach out.

Helpful
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