Maxwell Ford

Very great customer service and turn around time. Very detailed updates on my vehicle also. Megan Moore and the team at Maxwell Ford treated me very well to say the least! Thank y’all so much! Highly Very detailed updates on my vehicle also. Megan Moore and the team at Maxwell Ford treated me very well to say the least! Thank y’all so much! Highly recommend Maxwell Ford for all your vehicles needs! More

Thorough Andrew was very helpful with no real pressure on optional maintenance items. I felt comfortable. optional maintenance items. I felt comfortable. More

My car was having problems shifting into gear. I was moving to Austin for a new job opportunity. I'm not familiar with the Austin area and took my car to Firestone originally for service. Fir I was moving to Austin for a new job opportunity. I'm not familiar with the Austin area and took my car to Firestone originally for service. Firestone wasn't my first choice because I'm a loyal Ford customer. Firestone was the nearest maintenance shop I could find when my car started having issues. The Firestone mechanic kept my car for two (2) then advised me the transmission on the car needed to be replaced. I take great care of my 2012 Ford Focus. I honestly love my car and was literally in tears when Firestone told me it would be better to sell the car because the cost to repair/replace the transmission would be 5-6k. I was already in a hole due to the 120 dollar diagnostic test. I'm proud to say I'm a proud Ford owner of my 2012 Ford Focus (140K miles), 2004, 40th Year Anniversary GT/Convertible (99K miles), and my 2021, Mach 1 (6K miles). I needed to take my Focus (Aka "Lil Bit") back to the manufacturer who built the car originally. I looked up the nearest Ford dealership and found Maxwell Ford. I work late hours so I wasn't sure I would be able to get assistance with my problem. I called Maxwell Ford and spoke to Megan2. Megan listened to my concerns and asked me to bring the car in for service. While talking with Megan2, I felt she really cared about my concerns. I arrived at Maxwell Ford and was blown away on how efficient this repair shop was. My car was taken in immediately and I was able to talk to Megan 2 in person. Megan 2 was a breath of fresh air. Megan 2 was kind, patient, and provided me the information I needed in a clear and concise matter. Professionalism at its best. Oh my. Great/Outanding customer service still exist. Megan 2 kept me updated daily. Yes, you heard me correctly. "Daily" updates. My car was returned to me the following week. This was another surprise because I took the car in late Friday evening and the car was returned to me on Wednesday. The car was actually ready on Tuesday but I was unable to pick up the car when I received a text messages to come pick up my car at my convenience The clutch was replaced and "Lil Bit" was back in service. My Focus has never let me down. My girl has never broken down on the road and has always been dependable. I'm taking this time to thank Maxwell Ford, and Megan 2, for getting the job done in a timely manner. Excellent service. Thank you for saving my girl. Sincerely, Lifetime Ford Customer John Davis More

Great Customer Service. Thank you Megan #2. She went above and beyond to help me with my car issue. Thank you Megan #2. She went above and beyond to help me with my car issue. More

Megan Christensen was amazing she constantly followed up with me. She talked me through everything she has a lot of compassion for my situation. I saw her treat others the same. She went above and beyond to with me. She talked me through everything she has a lot of compassion for my situation. I saw her treat others the same. She went above and beyond to make me feel comfortable. She followed up to every question. More

Brett Rozek managed our transaction and was very polite, patient and respectful. The sales experience was excellent! patient and respectful. The sales experience was excellent! More

They're always courteous and attentive and the waiting room is comfortable with great coffee options. room is comfortable with great coffee options. More