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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.6
184 Reviews

184 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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May 23, 2024

My appointment was right on time every thing that needed to de done was. Everyone was very pleasant the service center and waiting area were very clean and organized More

by smithguitarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 18, 2024

My problem is still happening. I’ll have to bring it back. It’s a rattle like something is loose on the undercarriage More

by aearle9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi aearle9999, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Jim Morse or Service Manager Steve Monk) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

Helpful
May 10, 2024

Everyone was friendly, efficient and my costs were great. I had a routine maintenance visit. More

by maddelvette
Workmanship
Recommend Dealer
Yes
Employees Worked With
I think it was Tim. He was very nice and informative.
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May 13, 2024 -

Matthews Mitsubishi Planet PreOwned responded

HI, Thank you for the 5 Star Review and your business!

Helpful
May 02, 2024

Very professional, very clean show room . They always get me in when I need my suv needs service More

by nicolemarcus45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon O’Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for the 5 Star Review and your continued business!

Helpful
April 27, 2024

My oil and tire rotation didn't take long. Seating area was comfortable. Concessions were available. More

by mystic031
Recommend Dealer
Yes
Employees Worked With
Not sure of her name.
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May 02, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for the 5 Star Review and your business!

Helpful
April 23, 2024

It took over 2 months to replace a few part. I kept getting the same excuse evertime I call. Got call once to let me know that it was going to take 2 more weeks to get part. That was one month i More

by odasoryar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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May 02, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Jim Morse or Service Manager Steve Monk) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

Helpful
April 16, 2024

They took good care of me when I went to them they found what I was looking for at the right price More

by prayerman777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for the 5 Star Review and your business!

Helpful
April 11, 2024

Very pleased with you the service. It took less than 15 minutes to fix my problem. More

by Ssreillys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for the 5 Star Review and your business!

Helpful
April 11, 2024

I got prompt service at a fair price. Friendly service given and service was as requested More

by mblack20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for the 5 Star Review and your business!

Helpful
April 06, 2024

Service department clerk was efficient and kind. She was also a good communicator. Getting the parts for warranty work caused a several day delay which was overcome with a no hassle loaner. Altog More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center clerk.
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Apr 10, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi Jim, Thank you for the 5 Star Review and your business!

Helpful
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