Mark Allen Buick GMC

Took in for an oil change and rotate tires. Over $100 and was handed my keys and told my car was somewhere on the side of the building. Never had a dealership so that. Always had my car brou Over $100 and was handed my keys and told my car was somewhere on the side of the building. Never had a dealership so that. Always had my car brought up to me. More

The first time buying from mark allen was great! I recommended the service to everyone. So I went back, was told I was already preapproved just needed to test drive. Found a car I LOVED worked a dea I recommended the service to everyone. So I went back, was told I was already preapproved just needed to test drive. Found a car I LOVED worked a deal on it to find out it was for a different drive train. Reworked the deal. Waited for 3 hours just to get into the back where the finance guy Heath threw my credit in my face, had an attitude and still wanted me to sign the papers and still leave without the vehicle that I was trying to buy until they could get me approved. Needless to say I didn’t get my car because I got up and left. He said I was approved but then not approved due to the change in vin. I WILL NEVER DEAL WITH MARK ALLEN BUICK AGAIN!!!! and they can keep the hat! More

Let's just say the entire process was very underwhelming. I feel for my internet sales rep, Carson Comar. He was and still is the only person who has been responsive and responsible. I am yet to get my Humme I feel for my internet sales rep, Carson Comar. He was and still is the only person who has been responsive and responsible. I am yet to get my Hummer while writing this survey and their Manager, Dirk let me a VM yesterday how my experience was :). To summarize here are some comment's and concerns. 1) If you have to convince a dealership that wiring funds is still the most secure way to purchase a six figure car it tells you a lot of things. Talked to a Robert at the store and had to practically beg him that I cant be in person to close on this sale. Ultimately I said I will wire my funds and they can sit on it for few days to prove to them that I am not a hoax. !! 2) Then came the trade in. After wiring them the funds for the difference between the purchase and trade in I shipped them out my 75k Rivian truck. They took three days to review it and came back with a PDR estaimate for $986. I approved it immediately. But I was told by a gentleman named Buddy that they will only take a cashiers check !! Or I have to be in person to pay it. I had to ask to speak to someone higher up. The manager Dirk stepped in and promised me it will be all taken care of and I need not to worry. He will ship out the car. 3) ITs now day 05 since they had my money and day 04 since they had my trade in vehicle. They just come to find out that no paperwork is prepared and that all of it needs to be done in person. !! Dirk, the GM said they will send someone to Dallas and get it handled. I thought we had a resolution. After several calls and text the day of I was told by Carson that no one was coming to dallas. !! And that he will just have to take upon himself to get this done. 4) Day 07. Hopefully I get my vehicle today. !! More

This dealership's service department is of questionable at best. Manager is great to work with. Billy Caperton is something else. at best. Manager is great to work with. Billy Caperton is something else. More

We had the most amazing car buying experience with these guys at their new Collinsville location. No pressure at all, the sales man was fantastic, even meet Mark. I strongly suggest for anyone to go here fo guys at their new Collinsville location. No pressure at all, the sales man was fantastic, even meet Mark. I strongly suggest for anyone to go here for their next vehicle, new or used, they will treat you great. We will be taking our vehicles up here for services. Mark great job on your new dealership it’s looks amazing and your crew are top notch. Thank you for bringing a respectable car business to the Owasso / Collinsville area, trust me way overdue More

Why buy from a dealer that cannot provide service in a timely manner. They try but fall short with service. Especially if you have a diesel. I’ve purchased 2 from them in the last 5 yrs And cannot get timely manner. They try but fall short with service. Especially if you have a diesel. I’ve purchased 2 from them in the last 5 yrs And cannot get and service from the SERVICE DEPARTMENT . So buyers beware More

I visited Mark Allen Chevrolet, not the Buick dealership. I was extremely satisfied with the salesman with whom I spoke and with the dealership in total. I was extremely satisfied with the salesman with whom I spoke and with the dealership in total. More

Scott and his team are awesome! They do whatever needs to be done and their communication with me and my husband about the repairs was amazing! to be done and their communication with me and my husband about the repairs was amazing! More

Went into mark allen Buick gmc today.ask only person in service for steve.service manager.told he was in a meeting at other site.told them I would wait and be in my truck.after 4 hrs of going back and fort service for steve.service manager.told he was in a meeting at other site.told them I would wait and be in my truck.after 4 hrs of going back and forth to his office and being seen by this same guy and others .I ask another person who told me he had family emergencey.this guy never left his desk and never told me Jeff was not coming in.it is only my thought but he is not useful to mark allen 4 hrs wasted bought my truck there not sure if I can do it again. More

Seemed knowledgable answering questions. Worked with Chris to get best financing. Both did more than we expected to find the right car and finance for us. Chris to get best financing. Both did more than we expected to find the right car and finance for us. More