MINI of Wesley Chapel

Derek from Mini has the best customer service on this side of the world!! Thank you to Mini of Wesley Chapel! side of the world!! Thank you to Mini of Wesley Chapel! More

Frankie was accommodating to my situation, helpful with my questions and genuine to the customers I saw him interact with. Thank you! my questions and genuine to the customers I saw him interact with. Thank you! More

Frankie at Mini Wesley Chapel is truly exceptional. From the moment you walk in, you're treated like family. The service is top-notch, and Frankie goes above and beyond to ensure your Mini experience i From the moment you walk in, you're treated like family. The service is top-notch, and Frankie goes above and beyond to ensure your Mini experience is nothing short of amazing. Despite the long drive, I always choose Mini Wesley Chapel because of Frankie's exceptional service and the welcoming atmosphere. Highly recommend! More

Brought in for annual service. Did the work in a reasonable amount of time at a reasonable price. Didn't add on a bunch of extra charges. Did the work in a reasonable amount of time at a reasonable price. Didn't add on a bunch of extra charges. More

They were able to get me in promptly, quickly diagnosed the problem and fixed it the problem and fixed it More

Up selling and not delivering. Computer systems not integrated with inventory. Stranded me at local mall for an hour. Phone systems weren’t integrated. Very disorganized. Pricing Computer systems not integrated with inventory. Stranded me at local mall for an hour. Phone systems weren’t integrated. Very disorganized. Pricing was outrageous. I could go on with more but they aren’t worth it. Worst experience with car dealership I have ever had!!!!! More

I waited for days to get a response from a human, kept getting BOT responses, but never provided the information requested. I ended up buying from another dealership. getting BOT responses, but never provided the information requested. I ended up buying from another dealership. More

Highly recommended for service. Very knowledgeable and professional. The Service Team is top notch with excellent leadership from the Service Management. (Brian and Eric). Great job Very knowledgeable and professional. The Service Team is top notch with excellent leadership from the Service Management. (Brian and Eric). Great job!! More

Hi Derek, this is Aida Custodio. You serviced my car this past Saturday you guys did an amazing job. You kept me up-to-date on everything checked everything I requested and I was giv You serviced my car this past Saturday you guys did an amazing job. You kept me up-to-date on everything checked everything I requested and I was given excellent service thank you I will see you in the future. More

If Gap is important to you. Avoid this dealership. Took 5 months of constant email communication, better business bureau cases, and calling into the dealership to even obtain Avoid this dealership. Took 5 months of constant email communication, better business bureau cases, and calling into the dealership to even obtain the correct form to finish my gap process. All that was needed was a Road Hazard Warranty Cancelation form. Every finance manager avoids existing customers like the plague. They refuse to email back, accept calls or do anything to help someone in need. They'll tell you they're busy with a customer and can call you back. After being promised 7 call backs from Finance managers like Carlos and others, I received a total of 0. You know its bad when all the departments in the dealership complain about how bad the finance managers treat everyone there. From Service to salesman to front desk, each employee had nothing nice to say in regards to the finance managers. Imagine running a business that can't get along to help each other out. Let alone the customer. Now you'll know what to expect when going! To Jack (Front Desk) and Abigail J, Thank you for being the only ones who seemed to genuinely care and help out. I wish it didn't take as long as it did to get ahold of people knowledgeable like yourselves. Absolutely wild that once I got you two, it only took 3 minutes to resolve. More