Back

Lynch Toyota

Manchester, CT

4.3
273 Reviews

179 Tolland Turnpike

Manchester, CT

06042

Directions

By Type

Showing 273 reviews

March 18, 2024

I brought my prius to them because I had a Hybrid system failure message on my dash and my obd reader only scanned water pump as the cause. Lynch confirmed that this was caused by a faulty water pump. I t More

by cjh61272
Recommend Dealer
No
Employees Worked With
Stephanie
Mar 19, 2024 -

Lynch Toyota responded

Hello cjh, Thank you for sharing your feedback regarding your recent experience at Lynch Toyota's service department. We sincerely apologize for any inconvenience or frustration you encountered during your visit. We take all customer feedback seriously and are committed to providing transparent and reliable service to all our valued customers. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to contact us directly. We value your patronage and hope to have the opportunity to regain your trust in the future. Best, Lynch Toyota

March 18, 2024

BEWARE OF SERVICE DEPARTMENT. They’ve diagnosed my cars twice and tried to soak me for simple repairs both times. I’ve had two very unpleasant and separate experiences th More

by ARegularguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Dias
Mar 18, 2024 -

Lynch Toyota responded

Hello, Providing exceptional service to our customers is our top priority, and we regret that we fell short of meeting your expectations on two separate occasions. Your feedback is invaluable to us, and we take your concerns very seriously. We strive to ensure that all repairs and diagnoses are conducted accurately and transparently. It's disappointing to hear that you felt taken advantage of during your visits. We would appreciate the opportunity to discuss your experiences further and work toward a resolution that satisfies you. Please feel free to reach out to our management team directly at 86-783-8699 so that we can address your concerns promptly. Best, Lynch Toyota

February 24, 2024

Sylvester has done an amazing job earning my trust. He’s a huge asset and will keep me coming back!! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sylvester
Feb 26, 2024 -

Lynch Toyota responded

Hello John, Thank you so much for your kind words! We're thrilled to hear that Sylvester has earned your trust and provided you with exceptional service. We'll be sure to pass this along to him. We look forward to continuing to earn your trust and serving you for years to come. If there's anything else we can assist you with, please don't hesitate to reach out. Best, Lynch Toyota

February 09, 2024

Dishonest service center. service manager can't do basic math, techs can't read the proper code diagnosis, shotty work. DO NOT RECOMMEND! More

by vgenga414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Fitzgerald, Stephanie Dias
Feb 09, 2024 -

vgenga414 responded

Stephanie Diaz can not do basic math. Misquoted me $8900 when the actual price should have been $6700.00 She is totally incompetent! Tech gave the code for the problem BUT gave the wrong diagnosis. Said I needed (and installed) a "CRANK sensor" when the code should have been for a "CAM SHAFT SENSOR". Stephanie and Kevin Fitzgerald told me once the installed the CRANK sensor that it didn't fix the problem and that I needed a new engine! WHAT??? I took the car for a second opinion because I felt like they were being dishonest. They also said, "maybe get a second opinion." What??? You're the dealership. Took the car to Jarvis Automotive in South Windsor and Lester found the same code BUT gave me the correct diagnosis and installed a "CAM SHAFT SENSOR". This fixed the problem. Lester took pictures, wrote a testimonial for me and told me to go back to Toyota and get all my money refunded. He also noticed that when they installed the battery they failed to clean any of the corrosion on the battery tray and battery ports. Lynch Toyota's service practices are DISHONEST AND DISGUSTING! Assistant service managers who can't do BASIC math, techs who can't read codes correctly and MISDIAGNOSE problems which result in costly repairs that ARE NOT NEEDED and techs who do shotty work and take NO PRIDE in their work. This place DOES NOT CARE ABOUT THEIR CUSTOMRES. All they want is $$$ for problems that do not exist. BEWARE OF THESE UNETHICAL PRACTICES AT LYNCH TOYOTA!!! Find a local, honest mechanic to give your business to and stay away from these CROOKS! I highly recommend Jarvis Automotive in South Windsor. They are a family-owned business who are fair and honest and care about their customers. Lynch Toyota is a big dealership and their main concern is the bottom line. They DO NOT CARE about their customers or the quality of their work or the competence of their employees Very disturbing and sad!

Feb 09, 2024 -

vgenga414 responded

Unethical, unskilled workers, shotty work, misdiagnose problems, try to repair things that do not need repair. Poor place to do business with. STAY AWAY FROM LYNCH TOYOTA!!!

Feb 09, 2024 -

Lynch Toyota responded

Hello Vgenga, Thank you for sharing your experience. We take all feedback seriously and will review it internally. Best, Lynch Toyota

October 13, 2023

I love my new Cross and Nazmin was wonderful! Thank you all for a great car buying experience! Your dealership is the greatest! More

by HparmleeHelen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nazmin Bhura, Julie Olsen, Michael Ross
Oct 13, 2023 -

Lynch Toyota responded

Hello Helen, We're thrilled to hear that you love your new Cross and that Nazmin provided you with a wonderful car buying experience. Thank you for your kind words and for choosing Lynch Toyota. We appreciate your support, and our team is here to assist you for whatever you may need down the road. Enjoy your new car, and if you ever have any questions or require further assistance, please don't hesitate to reach out. Best, Lynch Toyota

October 12, 2023

Professional friendly very helpful As a older female felt comfortable did not feel flimflammed thanks More

by Floz1226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margarita Allen, Julie Olsen, Michael Ross
Oct 13, 2023 -

Lynch Toyota responded

Hello Floz, We're delighted to hear that you had a positive experience with our dealership. Providing a professional, friendly, and helpful environment for all our customers is a top priority. We'd never want to flimflam you! If there's anything else we can assist you with, please don't hesitate to reach out. Best, Lynch Toyota

October 03, 2023

Professional staff, informative and knowledgeable. Communication from Nazmin was always timely. I couldn't be happier. More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nazmin Bhura, Julie Olsen
Oct 04, 2023 -

Lynch Toyota responded

Hello, Thank you for your kind words! We're glad to hear that you had a positive experience with Nazmin. Timely communication is essential, and we're glad we could meet your expectations. Enjoy your new vehicle, and if you have any further needs or questions, please don't hesitate to reach out. Best, Lynch Toyota

October 02, 2023

I absolutely recommend this dealership! No pressure go all out for you. Awesome attitudes! And very kind people! More

by Lisaestan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad best ever
Oct 04, 2023 -

Lynch Toyota responded

Hello Lisaestan, We appreciate your enthusiastic recommendation! Our team at Lynch Toyota is dedicated to delivering outstanding service with no pressure and a positive attitude. We're glad to hear you had a great time with Chad, and hope you enjoy many more miles in your new vehicle. We'll be here if you need any assistance in the future. Best, Lynch Toyota

October 01, 2023

Our salesperson Chad was personable and knowledgeable when it came time to answering questions about buying a new car. He was honest with time lines and expectations and would email with updates when the More

by sset1234
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chad Racelis
Oct 02, 2023 -

Lynch Toyota responded

Hello sset1234, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that Chad provided you with excellent service and that your interactions at Lynch Toyota were pleasant and respectful. We greatly appreciate your recommendation, and we're here to assist you in the future should you need anything. Safe travels in your new car! Best, Lynch Toyota

September 14, 2023

Very Good customer service. We are really appreciate TK's help to buy our new car More

by janardhana.p
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Thongsythavong
Sep 15, 2023 -

Lynch Toyota responded

Hello Janardhana, Thank you for your kind words! We're glad to hear that you had a great experience with us at Lynch Toyota, and that TK provided you with excellent customer service. We appreciate your business and look forward to serving you again in the future. Hope you enjoy the new ride! Best regards, Lynch Toyota

1
...