Luther Kia of Bloomington - Service Center
Bloomington, MN
331 Reviews of Luther Kia of Bloomington - Service Center
8:45AM: My son took his 2019 Kia into Kia of Bloomington (KoB)a few weeks ago for a scheduled factory recall service and found out they ran out of the parts, so he had to reschedule for 5-30-24. On Friday 5 (KoB)a few weeks ago for a scheduled factory recall service and found out they ran out of the parts, so he had to reschedule for 5-30-24. On Friday 5-31-24 he got his car back and noticed on Sunday that antifreeze was spraying and dripping out on his exhaust manifold, leaving very little antifreeze left in the radiator. We called KoB on Monday morning and was told that we could bring it back in on June 13th, 10 days away with no car to use. I am stunned that KoB doesn’t jump on this situation immediately. Due to their repair work, it has been a big inconvenience to us, and it could have and still could result in a much bigger repair, if the engine ran out of antifreeze and lock up. My expectations were thinking they would say how sorry they were and send out a tow truck, so the situation doesn’t get worse and get us in right away. Who knows, maybe they will surprise us yet by doing the right thing. 3:30PM, car is fixed. They did do the right thing. Oscar Diaz, the original advisor called me back within an hour or so this morning. He said to bring it in and they would take care of it, and they did. We still need to pick the car up, but Oscar assured me that it is now fixed correctly. Thanks Oscar! More
I did not have an appointment. My power steering hose was leaking. I stopped by the dealership. I was desperate. Even though I did not have an appointment, Mr. Mattson accepted My power steering hose was leaking. I stopped by the dealership. I was desperate. Even though I did not have an appointment, Mr. Mattson accepted my car. I explained the problem. Mr. Mattson offered to look at my car. Mr. Mattson is a perfect human being, and a superb service adviser. He said that this could be a $600 repair, and he added," let's see what we can do". He looked at my car and called upon a technician. The technician's name is Mr. Tristan. He started looking at my car. While I was talking with Mr. Mattson, the technician returned and said," the problem is fixed". I could not believe it. My leaking hose was fixed. In addition, Mr. Mattson did not charge me. Mr. Mattson and Tristan are great human beings and really knowledgeable. I can only say, "Mr. Mattson, thank you, and Mr. Tristan, thank you." Thanks to Kia of Bloomington. More
It's just been a blessing to feel like they care. It's refreshing and professional and I didn't feel pressured or disrespected. The service department was kind and understanding. I called 5 Kia's and It's refreshing and professional and I didn't feel pressured or disrespected. The service department was kind and understanding. I called 5 Kia's and drove an hour and a half because they answered all my questions and I just felt safe to work with them and I could trust they were intelligent and straightforward... More
You guys did a very good job on my car and the service guy was awesome. guy was awesome. More
We like this location. The people are very nice to deal with and quick service. The people are very nice to deal with and quick service. More
I had a great experience. They very helpful and helped problem solve in order to take care of us. They very helpful and helped problem solve in order to take care of us. More
The experience with Jeff was very seamless. Everything was done very timely and I was updated along the way. Everything was done very timely and I was updated along the way. More
I think you should expand the drive-up bay or at least modernize it like the one at the RB Honda dealership especially for the agents. modernize it like the one at the RB Honda dealership especially for the agents. More
I had an appointment for 1:00 pm for an oil change, tire rotation and check up. It took over 3 hours to complete! Why make an appointment? When I went to pay for my service I was told that I needed a new ba rotation and check up. It took over 3 hours to complete! Why make an appointment? When I went to pay for my service I was told that I needed a new battery but only when I asked if there was anything I should know. The service tech said my battery was bad and needed to be replaced as he texted me. I told him the number he texted was a landline and I didn't get the message! I was sitting in the waiting room -- why didn't he just come and tell me? When he quoted me the price I was shocked and said I would check around. I haven't bought a battery in years and found that the price was comparable. When I called back the next day to make an appointment to get a new battery installed I was told I couldn't get in until January 2nd!! That's 3 weeks I'm supposed to wait for a new battery! In the meantime, what am I supposed to do? Not go anywhere or hope and pray that my car starts when I need it to and doesn't die along the way? This is totally unacceptable service and I'm very disappointed! Linda Glass More
They contacted insurance for us, and kept us updated on the process and progress of repair. the process and progress of repair. More