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Loveland Ford Lincoln
Loveland, CO
671 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 671 reviews
May 15, 2024
Extremely disappointed with the level of service I received from this location. I have been a Ford customer for more than a decade and I wasn't expecting this sloppy service from this store. After received from this location. I have been a Ford customer for more than a decade and I wasn't expecting this sloppy service from this store. After getting convinced by sales that selling my car here shouldn't be a problem, I did so in late March. It is now May and my auto loan is still charging me for payments. No one in sales and finance informed me ALL the necessary steps involved in this transaction, and because the loan informed me the car is still under my name, I have no choice but to wait for this dealership to send them a cheque. Unfortunately, they made a mistake sending the cheque to the wrong institution (didn't expect that from a big company) hence the delay. No one followed up on this if my husband didn't message them for an update. This is my first time selling a car and I was wrong to trust these people to help me make this transaction seamless. It was my mistake to expect that these people are professionals. I should've gone somewhere else. UPDATE AS OF MAY 15, 2024: the auto loan has charged my bank again today. Despite numerous messages we sent to ask for an update, NO ONE HAS REPLIED AND RESOLVED THE ISSUE. THIS HAS BEEN THE WORST EXPERIENCE I EVER HAD SELLING A CAR. I DO NOT RECOMMEND GOING HERE. WORST CUSTOMER SERVICE I EVER HAD IN MY ENTIRE LIFE. 0 STARS. More
by nash p
Employees Worked With
Ryan Fish
Helpful May 10, 2024
Extremely disappointed with the level of service I received from this location. I have been a Ford customer for more than a decade and I wasn't expecting this sloppy service from this store. After received from this location. I have been a Ford customer for more than a decade and I wasn't expecting this sloppy service from this store. After getting convinced by sales that selling my car here shouldn't be a problem, I did so in late March. It is now May and my auto loan is still charging me for payments. No one in sales and finance informed me ALL the necessary steps involved in this transaction, and because the loan informed me the car is still under my name, I have no choice but to wait for this dealership to send them a cheque. Unfortunately, they made a mistake sending the cheque to the wrong institution (didn't expect that from a big company) hence the delay. No one followed up on this if my husband didn't message them for an update. This is my first time selling a car and I was wrong to trust these people to help me make this transaction seamless. It was my mistake to expect that these people are professionals. I should've gone somewhere else. More
by nash p
Employees Worked With
Ryan Fish
April 22, 2024
Wonderful experience. We were very impressed with the level of service, and the ownership that the salesperson displayed to make sure everything went well for us. We were very impressed with the level of service, and the ownership that the salesperson displayed to make sure everything went well for us. More
by JP
Employees Worked With
Shelbie Demott, Ryan Fish
April 04, 2024
I was promised a lot of things before buying the car. After I bought, they offered me half of what was promised if I gave them a 5stars review. Never got a call or any attempt to solve the issues. After I bought, they offered me half of what was promised if I gave them a 5stars review. Never got a call or any attempt to solve the issues. More
by Eduardo Mollo
Employees Worked With
Miguel
March 29, 2024
Just wanted to share my review out of frustration. Bought Ford Maverick hybrid, the one my wife like and wanted it. Traded in my ford escape good deal and reasonable. Picked up the truck in few hours Bought Ford Maverick hybrid, the one my wife like and wanted it. Traded in my ford escape good deal and reasonable. Picked up the truck in few hours key fob stopped working, the only way to lock and unlock the truck is through the Ford app. Drove to Loveland ford few time to get this fixed now it’s going to take few more weeks to get fixed, it’s some tech issues. Planned on a spring break vacation have to cancel it. It’s just time consuming take atleast couple of hours back and forth. Although it’s been What should I do at this point ? It makes me to doubt if it’s really certified ? Is it worth making this investment? Should I just return it buy something else ? More
by Ashwin
Employees Worked With
Tony
March 25, 2024
My sales associate, Phil, was one of the best people I've ever dealt with when making a new vehicle purchase. The sales manager and everyone associated with my deal were professional and kind. I drove 8 ho ever dealt with when making a new vehicle purchase. The sales manager and everyone associated with my deal were professional and kind. I drove 8 hours to get to Loveland Ford for my vehicle and I am glad I did! More
by Scott Matthias
Employees Worked With
Chris Misner, Chris Rodgers, Phil Smith
