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Lou Fusz Subaru St. Louis- Service Center

St. Louis, MO

4.8
458 Reviews

458 Reviews of Lou Fusz Subaru St. Louis- Service Center

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April 11, 2023

I went in for a recall and alignment. Was called that I needed all new brakes. 3 new rotors and one was not replaced like I paid for. Alignment and inspection wasn’t completed at all afte More

by Briz
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
February 19, 2023

I was very impressed with my service experience yesterday. I have been to Subaru dealerships from New York to Texas and this was by far the quickest and easiest appointment I’ve had. I will definit More

by Katymeza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names of the two men I worked with in the service department but they were both great and very professional
Feb 20, 2023 -

Lou Fusz Subaru St. Louis responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

February 19, 2023

I had 24000 mile service on my 2022 Subaru Touring XT. It was a seamless service appointment. Very satisfied. More

by portable1180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Mcelroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Lou Fusz Subaru St. Louis responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

January 31, 2023

Great service. The staff was kind enough to provide a loaner vehicle even though my level of service did not qualify for one. More

by ropache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
Feb 06, 2023 -

Lou Fusz Subaru St. Louis responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

January 21, 2023

Shelby Parker was great! Polite and knowledgeable service guys. They allowed me to bring my well behaved puppy in for socialization! More

by pamelawollenberg1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Parker
Jan 23, 2023 -

Lou Fusz Subaru St. Louis responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

January 19, 2023

Excellent customer service. I always enjoy talking to the Shelby Parker. We have had 6 Subaru all purchased from Lou Fusz. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Parker
Jan 20, 2023 -

Lou Fusz Subaru St. Louis responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

December 20, 2022

The online process of scheduling service for my vehicle was quick and easy + the super-hospitable, courteous, and knowledgeable customer service provided on-site by Matt Woodson was outstanding. More

by wade218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Woodson
Dec 22, 2022 -

Lou Fusz Subaru St. Louis responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

December 19, 2022

First time at Lou Fusz Subaru. Great customer service, Shelby Parker was my service attendant and did a fantastic job engaging in small talk and making me feel welcome. More

by sjwandrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Parker
Dec 19, 2022 -

Lou Fusz Subaru St. Louis responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

December 18, 2022

Courteous, timely, great customer service, convenient part availability, cost saving remanufactured part availability made the overall experience satisfactory. From the initial phone call to the dealersh More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in Service
Dec 19, 2022 -

Lou Fusz Subaru St. Louis responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

December 10, 2022

I purchased my 2018 Subaru Forester from Lou Fusz Subaru St Louis in the fall of 2018. All of my routine service has been performed at the service department since then. I have always worked with Brian Eato More

by JustMyOpinion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Eaton, Daniel Welby
Dec 13, 2022 -

Lou Fusz Subaru St. Louis responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

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