Lorenzo Buick GMC

Sold me a car that’s shaky, made me pay for new tires 2 days after getting the car. All the ports don’t work for chargers. Aren’t being helpful with a loaner car whatsoever. days after getting the car. All the ports don’t work for chargers. Aren’t being helpful with a loaner car whatsoever. More

Wonderful service. Very Happy. Alejandro and his team are very professional and nice. It was quick and easy. Very Happy. Alejandro and his team are very professional and nice. It was quick and easy. More

No pressure very friendly I felt comfortable with the purchase every thing was explained to me purchase every thing was explained to me More

Everything was amazing especially our salesman he treated us with respect and was very helpful thank you us with respect and was very helpful thank you More

Overall, the dealership experience was satisfactory. This was the second car I've purchased, the first being around six years prior. Initially, the figures presented were ambiguous and unclear. It se This was the second car I've purchased, the first being around six years prior. Initially, the figures presented were ambiguous and unclear. It seemed like a tactic to inflate the numbers and then discount them, creating the illusion of a deal. They included all warranties for paint and additional services to increase the total. Despite knowing I was trading in a car with a transfer cost of only $82, they quoted $650. When I pointed out that I didn't require any warranties and that the tag transfer fee seemed excessive, they claimed it was an estimate. They adjusted these figures, giving the impression of negotiation and a favorable deal. I took the initiative to do my own calculations. It's crucial to be vigilant. Ensure they provide you with the actual costs and omit any unnecessary charges. Nonetheless, Salesman Yohan was not at fault; he was caught in the management's practices. He was very thorough, knowledgeable, and showed us cars that met our expectations. Ask for Yohan when you visit the dealership, but, management - not so much. Would I purchase a car from them again? Likely, yes, but with more caution. Ultimately, they claimed to have saved me $7,000, which was an exaggeration. It came down to eliminating unnecessary warranties and lowering the tag transfer cost from $650 to $82. Regarding my trade-in, I had a quote from CarMax, which they met, including taxes. Ensure you have a clear understanding of all the figures before meeting with a finance manager. Initially, the finance manager offered me a rate of 9.9%, but after negotiations, we settled on 3.99% due to my excellent credit score. I hope this helps others who will be in my situation. More

Our salesman Rey was very helpful and informative. He answered all of our questions thoroughly He answered all of our questions thoroughly More

This is the worst car service place I have ever been. The service manager Scott is an idiot treating customers bad. The other service advisor Bianco Cruz left a message telling me that they can not find The service manager Scott is an idiot treating customers bad. The other service advisor Bianco Cruz left a message telling me that they can not find the problem with my truck and when I picked it up after 19 days the truck was standing in the same place I left it and with the same miles. I do not recommend nobody to go to this dealer. More

amazing customer service he is the best of the best helped me throughout my whole expiernce helped me throughout my whole expiernce More

EXCELENTE SERVICIO QUE ME DIERON GARCIAS A MI VENDEDOR ISAEL CABRERAPOR AYUDARME EN TODO LOS RECOMIENDO 100% ISAEL CABRERAPOR AYUDARME EN TODO LOS RECOMIENDO 100% More

Process of buying car was seamless and great. Car salesman Isael was very helpful and great to work with. Overall it was a wonderful experience for buying a new car! Car salesman Isael was very helpful and great to work with. Overall it was a wonderful experience for buying a new car! More