Long Subaru - Service Center

After much thinking I realize my original review was accusatory and unprofessional. So I have decided to edit and reword my review in a much better manor. I brought my car to Long Subaru for a 4 whee accusatory and unprofessional. So I have decided to edit and reword my review in a much better manor. I brought my car to Long Subaru for a 4 wheel alignment due to a front end repair I had made. I was informed that my car had a bad ball joint as well as several leaks. Being a mechanic for quite some time I was going to take the car home and do the repairs I had been informed the car needed. In an attempt to do so I was unable to simulate the issue that was claimed to be problematic on my car and thus could not go forward with making these repairs. As such It leads me to question as to weather or not the technician working on my car was being honest with me. As such I feel the need to take my business elsewhere from now on. More

Oil light came on while I was driving to a meeting in CT. Turned around, drove through “Bigelow Hollow” (very scenic route) which leads directly to Webster, MA and Long Subaru. Service took me without an app Turned around, drove through “Bigelow Hollow” (very scenic route) which leads directly to Webster, MA and Long Subaru. Service took me without an appointment, and topped off the oil - for free! Great experience, really cheered me up after missing my meeting. More

I have always received good service at Long's. Just had my Mass inspection sticker done and they washed my car as well. I always come here for service. Just had my Mass inspection sticker done and they washed my car as well. I always come here for service. More

Customer Service was excellent. Service Rep was extremely helpful with loaner car. Repair Service was excellent. Service Rep was extremely helpful with loaner car. Repair Service was excellent. More

Easy to schedule, pleasant staff and environment. Great quality work with no pressure to have unnecessary work done. Great quality work with no pressure to have unnecessary work done. More

The service staff was polite and knowledgeable and identified another issue in addition to the one that brought me there. identified another issue in addition to the one that brought me there. More

Near where I live, like express service, lounge is comfortable to wait in while car is being serviced and staff is pleasant knowledgeable. comfortable to wait in while car is being serviced and staff is pleasant knowledgeable. More

All very helpful. Clean environment and many types of hospitality food, drink, etc. Everything was done in a timely manner! Clean environment and many types of hospitality food, drink, etc. Everything was done in a timely manner! More

Every member of the Long Subaru staff cares about their customers and their customers vehicles.They are terrific. customers and their customers vehicles.They are terrific. More

Would not go back. Outback was running great but had a check engine light on. Brought it in for service and was told that I need a new engine for $10k. Picked up the ca Outback was running great but had a check engine light on. Brought it in for service and was told that I need a new engine for $10k. Picked up the car and replaced the radiator and thermostat. Car still runs great with no problems and still has the so-called blown engine...lol. master technician Right. Stick to changing oil if you can. More