Lithia Nissan of Clovis

All I can say is this dealership is a mess. Unorganized and lacks communication. Side note- I was setting up this deal for purchase for my husband whom works in the military as an emergency sta Unorganized and lacks communication. Side note- I was setting up this deal for purchase for my husband whom works in the military as an emergency state active duty official… I tried to make this as easy and painless for him as possible. I spent 2 days speaking with Sandy from internet Sales, as well as “her manager, Carlos Garcia”. We set the whole deal up. Rate, down payment, payment. Following day I went in per request of them; had an appt for 9am. I didn’t see any of them. Juan Vazquez and Gabriel assisted. I asked to view the contract to make sure everything we agreed upon was on paper and ready to go. That way my husband could just come in and sign. WELL - painful is an understatement. I submitted a power of attorney, so that I can have access to any and everything. (Kinda have to as a military spouse). They stated it had no merit . WRONG. Not only did he have to come in after work, but nothing was ready. They kept giving him different rates, numbers, different prices to add ons they wanted to keep adding. NOTHING we had already discussed. Finally- he blew up asked his “finance guy- Abraham” for what was agreed upon originally with me. He bought the car 3 hours later. Car service light goes off, he has an appt for a week later to bring it to get it fixed. While at service he’s approached by someone else, “Juan Perez” supposedly taking over for Abraham. They need his pay stubs as Abraham was “let go” and they were unable to collect the docs my husband sent over to his original finance guy. My husband obliged and submitted what was asked. 14 DAYS LATER I get a call from Derek Jones stating his taking over the file and he and the bank need clarification on the layout of my husband stubs. I call back 4x that day and never heard back from Derek Jones again. I call reception, talk to Sandy, and she forwards me to Juan Perez. He states “everything is good to go” waiting on the bank to ok the stubs due to the uncommon nature of their layout, and that he call me back tomorrow. Never get a call. Another 6 days later I call. Brenda- forwards me to Abrahams line( which is odd because he no longer works there). I hang up call back, but she repeatedly put my call in the holding Que. i called 8x and got no answer. It’s now almost 5 weeks and the car we purchased is NOT funded. And we were never notified to begin with. At this point I don’t recommend this dealership to anyone. Poor customer service, poor communication, attempts to over charge my husband after an agreed upon deal/quote. This is infuriating. Side note- my husband still has the car…. It just belongs to dealership still and it’s been 28 days since he signed contract. More

Brought a used car on the 14th Dec. said the clunking noise in rear was a plastic piece hitting, no problem with it. Because we did not believe them we got a warranty on 2012 Mazda. Sai said the clunking noise in rear was a plastic piece hitting, no problem with it. Because we did not believe them we got a warranty on 2012 Mazda. Said covered everything but normal ware. Found out after home a few days the warranty only covered Powertrain. Beware of these Sales and Finance people. Lie and manipulate. More

Pete lamos is awesome idono about anything else my cars5 dats old but we will see dats old but we will see More

Terrible communication, horrible customer service. I feel like they enjoy upsetting people. I had a trade in they were lowballing the heck out of me with. Tried to offer $15k less than what the vehi I feel like they enjoy upsetting people. I had a trade in they were lowballing the heck out of me with. Tried to offer $15k less than what the vehicle is worth. I was trying to buy a vehicle, they ran my credit relentlessly and then ghosted me for days. I reached out to find out why they were not communicating, and the salesman said it is pre-sold. Typical used car salesman tactics. Sleezy, terrible communication and they take advantage of customers. Avoid this place if you value your time and money! More

Isaias and Derek were the best to work with! They were very helpful when trying to find my first car. Great experience! They were very helpful when trying to find my first car. Great experience! More

One of the worst place to buy car very bad management specially the desk people they lie about everything specially the desk people they lie about everything More

I purchased 2020 Ford Mustang from Lithia Nissan of Clovis on 3rd July, 2023. On the 4th, I took a test driving trip to San Francisco Bay Area and visited my friend's home in Fremont. I parked the car Clovis on 3rd July, 2023. On the 4th, I took a test driving trip to San Francisco Bay Area and visited my friend's home in Fremont. I parked the car at my friend's home. When I tried to leave my friend's home, I couldn't swift P to R or D and couldn't get out of parking. The swifter doesn't work at all. I called Gabriel Vazquez, the sale representative of Lithia Nissan of Clovis. We talked on FaceTime and I showed him the issue of the gear. I had to open the cover of the gear and had to use a screw driver to push something inside the swifter so that I could get the car out of parking and start to drive. On the 5th of July, 2023, I delivered the vehicle to the service center at Lithia Nissan of Clovis. Derek Lanas, the service advisor, said some parts of the gear system need to be replaced. They have to order that parts and I had to wait until 21st of July, 2023. I visited the service center on 20th July to know any updates about the vehicle. Derek told me the whole gear had been replaced with a new one. But, the vehicle is still having the same problem and they have to send the vehicle to Lithia Ford to fix this issue (the swifter problem). On 22nd July, 2023 I called Derek and asked for any updates about the issue. He said there was no update. He responded to me irresponsibly. At least, he should have called the mechanic from Lithia Ford and asked for updates. I visited the service center again on 25th July, 2023 and asked Derek for any update about the vehicle. He said Lithia Ford is still trying to fix the issue. So, I have to wait. I asked "How long do I have to wait as it has been for three weeks since I delivered the vehicle to them on the 5th?" Derek said "We can do nothing?" I told him the contract needs to be cancelled if they can't complete repairing the vehicle on 4th August, 2023. They have professional mechanics and that's their job to tell me what's going on with this vehicle (Ford Mustang). I have to make the first monthly payment on 17th August according to the contract. But, I car is still in their hands. The interest is accumulating each day from the date of purchase. I don't know how long they'll take until they have fixed this issue. On the other sides, I'm now talking to my legal team to take this issue to the court if Lithia Nissan of Clovis can't complete the repairing of this Ford Mustang on 4th August, 2023. If I cancel the contract, they'll deduct the cancellation fee from the down payment I made on the day of purchase of this vehicle. So, I won't cancel the contract. I'll make them cancel the contract and refund me full amount of the down payment I made + the cost of gas I had to spend to commute from home to their office + all the times I have to spend to visit their service center in person as I do not get any phone call to know the last updates of my vehicle. That's a horrendous experience dealing with Lithia Nissan of Clovis. My first experience with them is the worst experience. I don't want more people to be victims like me. So, stay away from this dealer. It has been almost one month since my car is in their hands. They haven't contacted me and told me any updates. That really sucks! More

Told me my vehicle had same upgrades as one with similar price. Refused to give me military rebate from Nissan!! Stay away! price. Refused to give me military rebate from Nissan!! Stay away! More

They will try and screw you any way possible. They are doing some things that are illegal and several more that are shady at best. Take your business elsewhere They are doing some things that are illegal and several more that are shady at best. Take your business elsewhere More

I had a very good experience with Nissan of Clovis. I went in knowing which car I wanted to look at and Gabriel Vazquez made it happen for me. He was there every step of the way to help me with any que I went in knowing which car I wanted to look at and Gabriel Vazquez made it happen for me. He was there every step of the way to help me with any questions that I had. I highly recommend Gabriel because he is friendly and very knowledgeable about the vehicles he is selling. Great customer service, great deal, I love my car. will come back again. Thank you Nissan of Clovis More