Limbaugh Toyota

Rashad Brown did a great job. He helped me and my husband purchase a car. He was friendly, courteous, knowledgeable polite and professional He turned an impossible situation into He helped me and my husband purchase a car. He was friendly, courteous, knowledgeable polite and professional He turned an impossible situation into a possible situation. We really appreciate him. He went above and beyond to find the car we wanted. It was a Toyota Camry 2019. He delivered quality, satisfactory customer service. We will definitely recommend him to others. Rashad Brown deserve a 5 Star Plus for his service. More

This is the second new vehicle we have purchased from Limbaugh Toyota. Domonik was the salesperson we met. He lead us through the purchasing process. He was friendly, answered our questions and provide Limbaugh Toyota. Domonik was the salesperson we met. He lead us through the purchasing process. He was friendly, answered our questions and provided the information we needed. Our purchase was the third purchase of a Toyota model. We did not need to be sold on Toyota. We were interested in the service of our new Highlander. We still have it and plan on keeping it for a while. Our second purchase was our second Toyota Tacoma. The first one was purchased when we lived out of state. I son has inherited that Tacoma since we were looking for a new one. Again, Domonik was the salesperson we asked for. He guided us through the process in our purchase of a 2023 Tacoma. There was only a limited number available in the Southeast. But, we shared the features we were looking for. He found one-in South Carolina. We purchased it and it arrived within a few days. We appreciated the efforts to provide the vehicles we preferred without attempting to sell us a model we did not want. For this I am grateful. We felt like our preferences were honored more than a desire on Domonik to sell us a vehicle. Will we stay faithful to Toyotas? You can count on it. Will we stay faithful to Limbaugh? You can count on that, too. More

My wife’s 2022 Rav4 had a part break under the driver’s seat which makes adjusting the seat difficult. The “service manager” ordered the part 6 weeks ago. We have heard nothing. Any and all phone calls to seat which makes adjusting the seat difficult. The “service manager” ordered the part 6 weeks ago. We have heard nothing. Any and all phone calls to ANY phone number at the dealership gets you a message that “the person you are trying to reach is not accepting calls at this time. Please try your call again later.” This is extremely frustrating, as it appears these people are just sitting there with their coffee and doughnuts and ignoring cusomers calls. I will take my Toyota business elsewhere. More

Until yesterday, the last time I went to Limbaugh Toyota was at 7 years old, when it was Jim Limbaugh. I remember him as a kind and fair person, but also a businessperson that didn't take any excuses. I nev was at 7 years old, when it was Jim Limbaugh. I remember him as a kind and fair person, but also a businessperson that didn't take any excuses. I never heard my parents EVER complain about Limbaugh. Sadly, people care about people a lot less in 2023 than in the 1990s. A recording will be on Youtube at some point. Yesterday, I had been referred to Limbaugh Toyota by Nationwide Insurance and Gerber Collision, for an appointment at 9am, which had been on the books since November 30th. It was to fix a problem with how Gerber installed a part, and Gerber was paying Limbaugh. Within 15 seconds of arriving at the Collision Center, I was greeted by Pat, the Collision manager, with "It was worked on by someone else? We aren't touching it! It's MY policy, I'm the boss. End of discussion! Have a nice day!" He said that in a rather aggressive and angry way, so I asked what was going on, why so angry, why so unprofessional. I don't have a clue to this day, why he got so angry with me, in such a short time, but that is not normal. He didn't even take a second to figure out what was going on. I went to the main dealer building to see if I could figure out either... why he was so angry with a person he has never met, or if I was in the wrong place. Nobody seemed to know of any appointment. Then Jeff, the Service Manager got involved, and called me to his office. We sat down, and I explained what occurred. I tell him that if I continue to be abused like this, I will be pretty vocal about how I was treated and let people know. He started raising my voice trying to say I threatened him. Thank goodness I recorded the discussion, because I didn't, and I wasn't using foul language with him either. I was telling him, as a customer, I find the behavior unacceptable, and then left his office. I went to try to find someone in a higher position, and was introduced to Kay. Kay was the only person in this dealership who actually tried. She's the Customer Relations Manager. She wanted me to tell Brian (the owner) about the issue, since he was nearby, so I did, but he didn't seem to care to hear it (like a brick wall), and directed me back to Kay. Kay heard me out, and tried to arrange a resolution, despite the poor behavior of management. I accepted her solution. I went to service, and let the gentlemen look at the issue. Issue couldn't be fixed because the part needed to be replaced a third time. They scheduled me for 10am this morning. I accepted, and left, intending on returning and everything being all good. 3 hours later while I was way up in Jasper with my brother on his last day in town for a while, I get a phone call from Gerber, because apparently Brian was determined to ruin the day. Brian told Gerber that I was no longer welcome on the property. That left me wondering....what...did I do... to deserve that? This is reinforcement that from the top down, Limbaugh doesn't like its customers, and feels that it can abuse them. I'm sorry that this historic business has went downhill, as it has. I support smaller businesses, but I can't support this behavior. More

After, 6 times they finally called a specialist for the humming/roaring noise & seems to have fixed this. However, there is still a rattling in the rear end, shaking in dash/seat. I took it to another body humming/roaring noise & seems to have fixed this. However, there is still a rattling in the rear end, shaking in dash/seat. I took it to another body shop between the 5th and 6th time at Limbaugh to make sure I wasn't hearing & seeing things. The body shop, saw the bow in the passenger door near the b pillar and said yes, that is very noticeable & should be fixed. He also drove it for the roaring & said he heard it at 30 mph. Limbaugh refuses to fix the bow in the b pillar. Says they are done with me and told my insurance they will NOT fix anything else. They have repaired it to the best of their ability. The Collision Center does not return calls/emails.. Limbaugh's Customer Service Rep doesn't return phone calls, if you continually have issues. I would definitely reconsider if you are planning to use this place. Especially, since Limbaugh employees, I ran into at Limbaugh stated how bad it was to work with the Collision Center Manager and rolled their eyes and says "yep sounds like him" when I mentioned his name Initial Review: 1. I took it to Limbaugh, because I was initially told the 2022 Rav 4 frame would be checked for damage, no matter if it looked like it was damaged.. I was told later that unibody can't be put back together if frame is damaged and can't be put on a frame machine. 2. They had my car for a month so and I started calling to check on progress. I was told my car was going to be ready "hopefully in a week" for at least 4 weeks. Finally, I was told it was being put back together and will be in clean up the next day (Tuesday). My husband took off Friday so we could get it. Waited, until Thursday, to find out they were still waiting on a trim part (no ETA or ship date - out of stock) 3. I called the manager, Pat, as I was upset that I was told it would be ready, my husband took off a full day that now was wasted and I was lied to. Told it would be ready 100% to find out we are still waiting on a part. Pat proceeded to tell me I wasn't lied to at all, and he got extremely ugly with me. Telling me that me telling him I was being lied to was not Constructive in anyway. And that in fact I was probably never told that to begin with. 4. Finally 2 weeks later, I was told the car was ready with the trim piece (remember no ETA and out stock) was attached & ready to go. There were several paint spots with trash. The welding looked back on 3 spots, there were welding pin hole burns in my headliner (apparently when sparks flew up). There was a whistling sound (like my window was cracked open) anywhere over 40+ miles per hour. There was still a grinding in my back end & a roaring coming from somewhere. They missed the protective pieces on my doors. Found out Pat blamed the Service Dept for me bringing it back. 5. Pick it up the 2nd time, Where Pat signed off on each issue above saying it was corrected. I immediately notice the headliner pin burn holes were glued -looked dirty. They say they will order me a new headliner but since it will take a couple of days to get it in, go ahead & drive it home. The other items seem to look so much better initially. On the way home, I see what I believe are 50 + paint specs on the inside of my windshield.. & underneath my seatbelt are major scratches and scuffs. The roaring is also. As I try to scratch off the paint specs, I now realize in the sunlight these are chips in the windshield apparently from sand blasting the bad welding spots. There is a rattling in the passenger side (when no weight is on it). Which wasn't there before the wreck/body shop. (again remember the headliner and whistling was signed off of by a manager saying it was fixed) I was even told Pat drove it to double check the noise. 6. It is now in their hand off for the 3rd time. 65 miles away from this "Certified Toyota Collision Center". the rattling/shaking of the front seat is happening (even if road is uneven) this shouldn't happen, at 15,300 miles. More

My name is Anthony Riley, and I purchased a $50,000 vehicle from you guys, that I end up having issues with 2 weeks after getting, I spoke to the sales mgr (Mike) about it and he said by it being a Ben vehicle from you guys, that I end up having issues with 2 weeks after getting, I spoke to the sales mgr (Mike) about it and he said by it being a Benz that I would have to take it to Mercedes, my first question was would I have to pay for this and he said give them your warranty and if they have any other questions, tell them to call me. Which I did and they couldn't get in contact with him for 2-3 days, which I know is true because I tried myself and still haven't spoken to him. But my problem is if the vehicle was pre-checked out, why is it that after 2 weeks I'm having issues with it that I can't get anyone to talk to me about, and I'm having to come out of my pocket to pay for, why and the xxxx would I want to pay $50,000 for a vehicle and have to put money into it after 2 weeks. I see all the bad rating that's posted on here, only to see them too late and I believe everyone of them because it have happened to me. I'll never buy from your dealership again, nor would I recommend anyone to buy from you. If I could give you a minus I would. Sales person was great but the service after you buy SUCKS!!!!!!! More

I just purchased a new Venza Limited from Limbaugh Toyota. I had the pleasure of dealing with Daulton Green. He listened to exactly what I was looking for and within a couple weeks, called me back t Toyota. I had the pleasure of dealing with Daulton Green. He listened to exactly what I was looking for and within a couple weeks, called me back to let me know he found our car. He was easy to work with to iron out the details of the purchase. We are so glad to have met Daulton and I'm sure we will be calling him back for our next purchase. More

Alijah was my salesperson for buying a new rav4. He was great. Very down to earth and helpful. no creepy car salesman schtick He was great. Very down to earth and helpful. no creepy car salesman schtick More

Bailey is a great salesman. He was very helpful, and kept us up to date regarding the delivery of our new Toyota Corolla Cross. He was very helpful, and kept us up to date regarding the delivery of our new Toyota Corolla Cross. More

Very helpful when I called parts about getting a new key made for my Toyota made for my Toyota More