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Liberty Ford of Fayetteville - Service Center

Fayetteville, NC

4.2
250 Reviews

250 Reviews of Liberty Ford of Fayetteville - Service Center

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January 09, 2024

Appointments are pretty meaningless. They will check in your vehicle, tell you that you will get "timely updates" and then not communicate anything about your vehicle for more than 10 ho More

by dustin.angeron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Eline
October 30, 2023

I brought a certified used car and within one week it started giving me trouble. The car went to their service lane 3 different times before they acknowledged the problem. I initially was told I had a wa More

by LG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus
October 01, 2023

All was good except for the grease hand prints on my hood on my just washed truck More

by markbj12564@netscape.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep
September 28, 2023

My service rep Ronnie was Very nice and I explained about a problem with the last service she went above and beyond to make sure this one went smooth as possible !!! More

by TERRYIVEY07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
September 27, 2023

I've always came to this center for routine maintenance and issues with my vehicle but this last experience was not a good one. I had dealt with a service associate named Steven and he was very dismissive More

by 90sBest
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
September 27, 2023

Slow to communicate that my service writer was let go. But lady who answered phones was super helpful. Mechanics did not clean up locktite and it was all in the interior from the exterior. More

by FIREG5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
September 26, 2023

The service department staff is always spot-on and professional. Gave updates on the status of my vehicle and explained in great detail what work was needed and cost. Always a pleasure visiting Lib More

by SERGEANT42
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Newkirk
September 25, 2023

I always drive 30 minutes out of the way to come here for service. Always prompt and great service More

by TEDUM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
September 25, 2023

Overpriced and slow. More than $520 and five hours to replace the vehicle’s horn. Avoid this dealership for any non-warranted work!! More

by bhatzis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Thompson ?
September 24, 2023

The service department staff was very professional. They were very helpful with the repair and car rental process. More

by Corey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Carter
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