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Liberty Buick - Service Center

Peoria, AZ

4.3
136 Reviews

136 Reviews of Liberty Buick - Service Center

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April 27, 2024

I think 150. 00 to tell me my key fob is broke is way out of line !!! More

by kim.stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sara
April 24, 2024

Liberty Buick always gives us great customer service. I just had my oil changed and they washed my car. I love this dealership! More

by josephcano80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benny Bungert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Castro
Apr 26, 2024 -

Liberty Buick responded

Joseph, we’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Ed Trueblood

February 21, 2024

It was always such a wonderful experience with the service team here. They emanate trust, truthfulness, and genuineness. More

by KolFenix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Steigerwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Liberty Buick responded

I truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Ed Trueblood

February 04, 2024

Better than amazing, no pressure no tactics, simply genuine sales and appreciation for customers. I couldn’t have had a more pleasant experience More

by jeffeimers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Frith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Ganczaruk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colette Perrone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Steigerwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Liberty Buick responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Ed Trueblood

November 03, 2023

Always excellent customer care - all associates are knowledgeable and friendly. This is my second Buick from Liberty and I will be back for a third! More

by Starquestpaps
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Matt Steigerwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Liberty Buick responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Justin Sgro, General Manager

October 17, 2023

My sister (from out of town) and I were headed to my Granddaughters’ wedding when my car broke down. I thought for sure I was going to miss the most important day of her life. I called Liberty Buick a More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Sgro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colette Perrone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney
Oct 19, 2023 -

Liberty Buick responded

JJ, I appreciate your kind words about our service team. Thank you for choosing Liberty Buick for your vehicle needs. Sincerely, Ed Trueblood

June 21, 2023

We have had several terrible experiences with the Service Advisors, Managers Lack of support on warranty items. I had to reach out to GM to have them contact dealership to have them do the work on a brand n More

by skywater.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colette Perrone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney, Edwin
Jun 23, 2023 -

Liberty Buick responded

Hello Mr. Skywater it was great to actually talk to you over the phone today. Again, I do apologize for not being here when you picked up your Encore GX after the work was performed, I had already left for the day. I did send up the request that we spoke about on the phone yesterday, my office team will have that out in the mail today so it should hit your mailbox next Tuesday or Wednesday. Please remember like we spoke about call or text me directly when you are ready for your next service appointment and I will personally schedule that detail for your vehicle. Please relay the message to your brother about my apologies and please have him reach out to me when he is ready for his next vehicle. Also, now that you have my personal cell phone number, please let me know if the replacement brakes start making any kind of noise so I can call the manufacturer and tell them about any issues. Again, I'm glad we got to connect; I believe communication is the first step to making sure customers stay happy! July 28th, 2023 will be my 25-year anniversary here at Liberty Buick and I personally get involved with EVERY issue or situation that comes about. I really strive on having the best customer satisfaction in the industry. We have hit "Dealer of The Year" 21 years in a row now and that is the most in Buick Gmc history this is also out of 2,400 Dealers across the country! I always take unhappy customers very, very seriously. Thank you so much for your time yesterday, see for your next oil change and detail. Sincerely, Justin Sgro, General Manager

April 27, 2023

Good, reliable service, but VERY expensive. $52 for an oil change when I being my own oil. Another GM dealership charges me only $25 with my own oil. Service Manager is very difficult to work w More

by buick owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Simon Mindrut
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colette Perrone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Kutcher
May 01, 2023 -

Liberty Buick responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Ed Trueblood

April 16, 2023

I thought everyone was helpful and courteous. Also the service on my car was done in a timely manner. More

by Pannlou51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Hernandez
Apr 17, 2023 -

Pannlou51 responded

It was the usual excellent service.

Apr 19, 2023 -

Liberty Buick responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Ed Trueblood

February 23, 2023

Service department is always available and are very professional. Pleasant to work with is your standard. More

by Smartmoneyrad12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colette Perrone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Liberty Buick responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Ed Trueblood

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