Lexus of Watertown

I had such a great experience. I actually was in the process of deciding between two vehicles at another Lexus dealership that was closer to my house. I decided to do some addition I actually was in the process of deciding between two vehicles at another Lexus dealership that was closer to my house. I decided to do some additional research and branch out to this location, which is about an hour away. They ended up having the exact vehicle I was looking for with less mileage and for a better price. Not only was the deal better, but the service I received here was exceptional as well. Herb was my salesman, and I could not rave about him more. He was straightforward, honest, personable, and patient. He did everything he said he would do, and then some. He was able to answer every single question I had, and never made me feel pushed or pressured. I would recommend him and the Lexus of Watertown location to anyone. More

Herb was a great person to work with. He was personable, patient, kind, and caring. Certainly someone who I felt I could trust and do a fair business deal with. Thanks for making time to He was personable, patient, kind, and caring. Certainly someone who I felt I could trust and do a fair business deal with. Thanks for making time to speak with me Herb! More

There simply aren't enough words to describe what a great experience I had at Lexus of Watertown in MA. I went with my boyfriend and we were immediately greeted by Reyna M. At first glance, she looked like s experience I had at Lexus of Watertown in MA. I went with my boyfriend and we were immediately greeted by Reyna M. At first glance, she looked like she was being pulled in a few different directions (to me this was already a good sign, she was sought after because she knows what she's doing). Nevertheless, Reyna gave us her undivided attention and never kept us waiting. She was extremely informative about the next steps she was taking and what we could expect. As a customer who feels intimidated by the car-buying process, I felt extremely comfortable and confident in our partnership. Reyna had a positive attitude and a great sense of humor. She was relatable and heard me out when I told her what I was looking for. Never dismissive, never short. We made a great deal that got me into my dream truck! And of note, as I completed the financial paperwork (shoutout to Mike for helping us with that step, also very kind and knowledgeable!), I would see Reyna constantly doing something for someone. When she wasn't helping a customer directly she was making a copy, when she wasn't making a copy, she was attaching a license plate to a car, the woman was everywhere! As a fellow female I really appreciated her just absolutely dominating her work environment. I would 10/10 recommend all my friends (especially my girlfriends!) to go see Reyna - she cares about what you want and like I said I'm very content with the deal we made. Hopefully I won't be back too too soon, but when I'm needing another vehicle, Lexus of Watertown will be my first stop! Thank you for all your help, Reyna! More

We have been with this dealership for many years and just bought our 3rd new Lexus. From sales to service, they are the best!! bought our 3rd new Lexus. From sales to service, they are the best!! More

Kevin was great to work with - he understood what I was looking for in a vehicle and worked patiently with me throughout the process. looking for in a vehicle and worked patiently with me throughout the process. More

After making an appointment to see the car that I was interested in I visited this dealership. I was helped immediately upon arrival and successfully completed a deal. interested in I visited this dealership. I was helped immediately upon arrival and successfully completed a deal. More

Kevin is very sweet, helpful , friendly and straightforward with me, He made the deal quickly and reasonably. I love coming to Lexus in Watertown and definitely recommend him to another custom straightforward with me, He made the deal quickly and reasonably. I love coming to Lexus in Watertown and definitely recommend him to another customer. More

I had the pleasure of working with John Barstow at the Lexus dealership, and I couldn't be more impressed. John's professionalism and expertise were evident from the moment we arrived. He patiently guided Lexus dealership, and I couldn't be more impressed. John's professionalism and expertise were evident from the moment we arrived. He patiently guided us through the features of the Lexus RX 350 Premium+ and addressed all our questions with ease, showcasing his in-depth knowledge of Lexus cars. Not only was John incredibly knowledgeable, but his friendly demeanor also made the entire experience enjoyable. He went above and beyond to ensure we felt valued and informed throughout the process. I highly recommend John Barstow and the Lexus of Watertown dealership for anyone looking for a stress-free car-buying experience. More

Ussa is very knowledgeable on Lexus vehicles. He helped us all the way to delivery. He listens patiently and addressed all our questions. We were lucky to have him onboard for the big purchase. T He helped us all the way to delivery. He listens patiently and addressed all our questions. We were lucky to have him onboard for the big purchase. Thank you Ussa and highly recommend him to anyone interested to buy Lexus. More

Kevin was very helpful. We wanted a couch on wheels and though we tested different models the Rx was the best. We wanted a couch on wheels and though we tested different models the Rx was the best. More