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Lexus of Thousand Oaks

Thousand Oaks, CA

4.6
403 Reviews

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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403 Reviews of Lexus of Thousand Oaks

May 03, 2024

Courteous staff, very prompt service, I was given clear description of what was being done for me. And a pleasant waiting area More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daphne Gates
May 02, 2024

Im very happy, very satisfied with Ben. He is excellent and very helpful to me More

by Alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben 5 star sales dept
May 02, 2024 -

Lexus of Thousand Oaks responded

Happy customers make us happy, Alex, and we're overjoyed to hear that Ben could earn your confidence! Thank you for all your support of Lexus of Thousand Oaks. Safe travels!

May 02, 2024

I have the best aperarían on service they have one of the best worker friendly and beautiful I loved More

by bayardo rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daphne
May 03, 2024 -

Lexus of Thousand Oaks responded

Bayardo, we are thrilled to see the positive feedback. Thank you for choosing Lexus of Thousand Oaks!

May 02, 2024

Professional, efficient , good experience with service advisor. Could have saved money by using an independent, but have the assurance the work was done correctly and guaranteed More

by mfhanika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daphne. In service
May 03, 2024 -

Lexus of Thousand Oaks responded

We appreciate your feedback and are glad to know you had a good experience with our service advisor at Lexus of Thousand Oaks. We understand the value in peace of mind, knowing that work is done correctly and guaranteed! Thanks for choosing us.

May 02, 2024

Great job by our service advisor Daphne. She went out of her way to make sure all our needs were met and stayed in constant communication with us. She made our experience a easy and inform More

by rronsgard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Falsafi
May 02, 2024 -

Lexus of Thousand Oaks responded

We're so glad to know that Daphne provided excellent service and kept you well-informed throughout your visit at Lexus of Thousand Oaks. We appreciate the kind words, thank you for sharing your experience!

May 02, 2024

They were very friendly. My final price was lower than the estimate, which was nice! They allowed me to have a loaner car which was very much appreciated. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl
May 03, 2024 -

Lexus of Thousand Oaks responded

Chuck, we're glad to know you had a positive experience at Lexus of Thousand Oaks! It's great that the final price was lower than expected and that our loaner car service came in handy. Thanks for your review!

May 01, 2024

Used to be better. No one approaches the car when the customer pulls over. The service guys walk around and ignore the customer. I had to walk in and saw no one at fro More

by oliafashions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
May 03, 2024 -

Lexus of Thousand Oaks responded

We're sorry to learn about your recent experience at Lexus of Thousand Oaks. We strive for excellent customer service and it seems we missed the mark this time around. Your feedback is valuable, and rest assured that we'll address these issues with our team so they can be corrected moving forward. I would like to have you speak with one of our store managers about your experience; please contact me at the email address listed below with your name and phone number and I'll make sure that the right person reaches out to you. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

May 01, 2024

Serving of car was a pleasant experience. Detailed explanation of service, no hard sell and work completed at time promised. More

by Pemaguire43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi
May 02, 2024 -

Lexus of Thousand Oaks responded

We're glad to know your service experience at Lexus of Thousand Oaks was pleasant and straightforward. We always aim for clear communication and timely work completion. Thanks for the positive review!

May 01, 2024

Great service. I was able to get my 5000 mile checkup completed quickly. Great service advisor. More

by nathompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toby kim
May 02, 2024 -

Lexus of Thousand Oaks responded

Thank you so much, Nathompson! We appreciate your business here at Lexus of Thousand Oaks and we'll see you next time.

April 29, 2024

Knowledgeable, courteous, excellent communicators. Yobi Kim is my service provider and he has always been great More

by kkm2497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi Kim
Apr 29, 2024 -

Lexus of Thousand Oaks responded

We're delighted to know that you had a great experience with Yobi Kim and our team at Lexus of Thousand Oaks. We appreciate your feedback about their knowledge, courtesy, and communication skills!

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