Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Thousand Oaks
Thousand Oaks, CA
436 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
436 Reviews of Lexus of Thousand Oaks
May 18, 2024
We were glad that Dave Feiss help us on our choice of car. He is very professional, friendly and very accommodating. He help us get my expected trade in value. Thank you Dave. I’m as well lucky to visi car. He is very professional, friendly and very accommodating. He help us get my expected trade in value. Thank you Dave. I’m as well lucky to visit the great delearship. Sales manager and finance officer were forthcomng I did not feel tenseful. More
by rbaral
Employees Worked With
Dave Feiss
Helpful May 18, 2024
I was not happy with my agent nor the customer service I was told one thing and I received another it took a long time just to do an oil change and I found out they were trying to do more also when I left i was told one thing and I received another it took a long time just to do an oil change and I found out they were trying to do more also when I left it showed that my wiper fluid was low I went to buy a big bottle of the wiping fluid filled up the container in the car in the engine area and some reason it started leaking out that lets me know that somebody tampered with my water windshield washer container cuz now it's leaking out it won't hold and it was fine before I ride there so something happened something went wrong on your dealership property but I am not happy with the customer service that I received I am not More
by Roadrunner
Employees Worked With
Service Associate
May 17, 2024
Went to Lexus Las Vegas, Henderson and Oxnard for 20k service but were refused. Found out that Lexus Thousand Oaks did not register my Prepaid Luxury Agreement on their system. Thousand Oaks Service Advi service but were refused. Found out that Lexus Thousand Oaks did not register my Prepaid Luxury Agreement on their system. Thousand Oaks Service Advisor Daphne Gates assisted me to resolve this issue. She was very helpful and courteous. But this dealer did very poor job on Carwash. Lexus always offer a complimentary carwash but looks like they did not do because bugs and dirt still on the hood and front fender. I will not go back to this dealer anymore. More
by carlosantosjr
Employees Worked With
Daphne Gates
May 17, 2024
Service department is helpful, thorough in checking into concerns, great with timely follow-ups, and not pushy with sales. Material and labor is surprisingly reasonably priced for a luxury brand dealership. concerns, great with timely follow-ups, and not pushy with sales. Material and labor is surprisingly reasonably priced for a luxury brand dealership. More
by arash
Employees Worked With
Steven Kramer
May 16, 2024
My experience at Lexus of Thousand Oaks was great. Daphne helped me out and was on top of it. She made sure everything went smoothly and quickly and that I was taking care of while I waited. Excellent Daphne helped me out and was on top of it. She made sure everything went smoothly and quickly and that I was taking care of while I waited. Excellent service. More
by pfron
Employees Worked With
Daphne
May 15, 2024
Making service appmt was prompt, Service Consultant (Derek B), who greeted me was outstanding - very knowledgeable, courteous and a great commicator. (Derek B), who greeted me was outstanding - very knowledgeable, courteous and a great commicator. More
by b
Employees Worked With
Derek Bishop
