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Lexus of Melbourne - Service Center

Viera, FL

4.9
765 Reviews
Call Service Center (321) 450-1808

765 Reviews of Lexus of Melbourne - Service Center

Sort by
April 09, 2024

This is the best dealer, service is great too! I never used to use the service at a dealership but now I wouldn’t go anywhere else. Lewis Russo is top notch. More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Russo
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Apr 11, 2024 -

Lexus of Melbourne responded

Hello Melissa, we're happy you found our staff to be so supportive during your experience here at Lexus of Melbourne. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

Helpful
March 28, 2024

The friendly smile at front desk, the best salesman! And attention given Us was Great More

by Norton7zweber
Recommend Dealer
Yes
Employees Worked With
Robert LaMarr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Pica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2024 -

Lexus of Melbourne responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
July 11, 2023

Great experience. Got the job done. The running great no waiting I recommend this place More

by LEG169677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Pelletier
Report | Print
Jul 12, 2023 -

Lexus of Melbourne responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 29, 2023

We were heading to St Louis when right front tire exploded and we needed a toe to Melbourne Lexus. Tire fixed within two hours and we were on our way. Minor damage to car More

by Eernst3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Lexus of Melbourne responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

Helpful
April 29, 2023

We were so pleased when we came in for our 10,000 mile service. John Lohne was so easy to work with and we appreciated the courtesy car. Everyone there was kind and courteous. More

by Broadhurstl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Lexus of Melbourne responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Lexus of Melbourne for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

Helpful
March 06, 2023

John Lohne was terrific the driver Ernie was very good and the service was excellent More

by Mjzimmer2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2023 -

Lexus of Melbourne responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
March 06, 2023

My advisor, Christine, was fabulous. We were taken care of and felt like we were in good hands. The detailer, Jeff, did a great job cleaning my car. Such a positive experience! More

by chicks0271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Schwadel helped TREMENDOUSLY to get us set up with a great experience. , Kristine Pelletier
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Mar 08, 2023 -

Lexus of Melbourne responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
February 14, 2023

Mr Earnie was wonderful! Took the time to talk about and let me test drive the new RX350. No uncomfortable moments! More

by pattiakram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Pelletier
Report | Print
Feb 17, 2023 -

Lexus of Melbourne responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Melbourne. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

Helpful
December 25, 2022

Best Lexus Dealership in Florida! !! Kristine Pelletier is the greatest Dealer Associate I have ever dealt with and her professionalism is outstanding!! Customer service is tops over a More

by Jim Jolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl, mechanic , Kristine Pelletier
Report | Print
Dec 26, 2022 -

Lexus of Melbourne responded

Hi Jim, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
July 01, 2022

Kristine Peletier is our customer service rep. and we couldn't be happier. She consistently exceeds our expectations. She is a credit and an asset to Lexus of Melbourne as well as Lexus USA More

by larry
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristine Pelletier
Report | Print
Jul 03, 2022 -

Lexus of Melbourne responded

Hi Larry, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jul 03, 2022 -

larry responded

Please share our review with Kristine. She deserves to know how much her efforts are appreciated.

Jul 03, 2022 -

larry responded

As above, please share with Kristine

Helpful
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