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Lexus of Brooklyn - Service Center

Brooklyn, NY

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103 Reviews

103 Reviews of Lexus of Brooklyn - Service Center

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March 28, 2024

Service Advisor Jackie Murphy did an outstanding job providing assistance at all stages of engine replacement for my RX350. Thank you, Jackie! More

by Alex
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Murphy
Mar 28, 2024 -

Lexus of Brooklyn responded

Good morning Alex, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was my pleasure to have assisted you with your vehicle’s servicing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you continued luck with your Lexus RX 350! If you should require further help with anything relating to your car, please feel free to contact me at (718) 680-2200. Jackie Murphy Lexus of Brooklyn

October 13, 2022

Wilson Rolon is thorough, efficient and extremely helpful in diagnosing and solving the problems that I had with my Lexus. He's always present and available to provide assistance, information and advice. I More

by rcoesq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Rolon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Lexus of Brooklyn responded

Good afternoon, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which I provided you. and I wish you continued luck with your Lexus! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 407-0700. Wilson Rolon Lexus of Brooklyn

October 11, 2022

The employee in this dealership are very arrogant, unprofessional, specially John(service advisor) please do not go to him cuz he will try to hussle you like a street dog, very unprofessional, no prop More

by J-Money
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
April 19, 2022

I had an accident with my Lexus RX 2021 and decided to do bodywork with the Brooklyn Lexus dealership. Bodyshop owner Anthony from Culver Collision performed work. I can not be more pleased with this shop' More

by smartchoice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony from Culver Collision
Apr 19, 2022 -

Lexus of Brooklyn responded

Good afternoon, I would like to thank you for taking the time to provide your kind feedback on DealerRater.com. It was our pleasure to have assisted you with your vehicle needs. I am happy to read that you were satisfied with the experience which you received, and I wish you continued luck with your Lexus RX 350 car! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 680-2200. Eugene Woods General Manager Lexus of Brooklyn

December 05, 2021

I am very satisfied with the customer service that I was provided with by Rochelle Kruithoff. More

by Henry new gx
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rochelle Kruithoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Lexus of Brooklyn responded

Good morning Henry, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you continued luck with your Lexus GX 460! If you should require further help with anything else vehicle related, please feel free to contact me at, (718) 680-2200. Rochelle Kruithoff Lexus of Brooklyn

December 05, 2021

I am very satisfied with the customer service that Rochelle Kruithoff had provided for me. More

by richman1794
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rochelle Kruithoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Lexus of Brooklyn responded

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you continued luck with your car! If you should require further help with anything else vehicle related, please feel free to contact me at, (718) 680-2200. Rochelle Kruithoff Lexus of Brooklyn

September 27, 2021

I'm always happy to go to this dealership. Rochelle the service advisor is always helpful and respectful, she makes you feel comfortable and always return your calls. More

by Raljam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rochelle Kruithoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Lexus of Brooklyn responded

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you continued luck with your car! If you should require further help with anything else vehicle related, please feel free to contact me at, (718) 680-2200. Rochelle Kruithoff Lexus of Brooklyn

November 23, 2019

Great Service Experience Regular Service Maintenance is very important to the life and health of a vehicle. Whenever I go to this dealership, I always feel happy about the wor More

by Kendol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rochelle Kruithoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Barbieri, Aladdin Alnaqib
Nov 25, 2019 -

Lexus of Brooklyn responded

Good afternoon Demetrius, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It is always our great pleasure to assist you with your vehicle's servicing needs. I am happy to read that you were satisfied with the latest experience in which we provided you, and I wish you continued luck with your Lexus RX 450h! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 680-2200. Jennifer Barbieri Service Manager Lexus of Brooklyn

November 08, 2019

Purchased a used car from here. Cindy was very nice and quick with all the paperwork and getting me the car. I was also able to reach her no problem over the phone with any questions I had during the proce More

by Benihana87
Recommend Dealer
Yes
Employees Worked With
Cindy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2019 -

Lexus of Brooklyn responded

Good afternoon, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you the best of luck with your Pre-Owned car! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 680-2200. Cindy Rivera Lexus of Brooklyn

March 02, 2019

Great service as usual Jennifer’s service department was top notch as usual. They are always accomdating and go above and beyond taking care of us and our cars. More

by Michael kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Barbieri
Mar 04, 2019 -

Lexus of Brooklyn responded

Good afternoon Mr. Kelly, I would like to thank you for taking the time to provide your kind feedback on DealerRater. It was our pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which we provided you, and I wish you continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 680-2200. Jennifer Barbieri Service Manager Lexus of Brooklyn

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