Lexus Of Highland Park

Disappointing Experience with Deceptive Sales Practices This marked my second time dealing with the same salesperson Vito, and I was drawn in by promises of a Black Friday discount, as well as Practices This marked my second time dealing with the same salesperson Vito, and I was drawn in by promises of a Black Friday discount, as well as being a returning customer. However, the overall experience turned out to be upsetting. After arriving at the dealership, when I asked about the price negotiation, the salesperson hurriedly pushed to run a credit check, promising a good discount for Black Friday and my loyalty as a returning customer. Unfortunately, after the credit check approval, the promised discount was taken back, with the explanation that discounts were not typically offered. This confusing and frustrating behavior left me feeling pressured into agreeing since they already ran a credit check. Further, upon leaving the dealership, I discovered a scratch/crack on the driver's side door window. The salesperson assured me not to worry, that it would be addressed, either by replacement or a compensatory check, when the technician was available to check it, even called car porter guy as a witness. This commitment turned out to be empty, as after his conversation with the technician, he said it was "nothing" and would not be fixed. If the salesperson had not assured me that it would be addressed, either by replacement or a compensatory check, I would not have left the dealership and would not have agreed to buy the car for this high price in the first place. Within less than a week of getting the vehicle, issues with a knocking noise from the back and heating surfaced, along with a tire pressure sensor problem. Seeking a resolution, I first called the salesperson to inform about the problems, Reminding him these issues should not have occurred given his assurance that all cars would undergo checks and fixes before sale. I also consulted with an independent technician who identified a potential problem with the sway bar/stabilizer link. However, the dealership's service department denied any issues with the suspension, leaving me with unresolved concerns. It turns out the salesperson did not inform the service department about my issues, and there was miscommunication since the service advisor claimed he needed permission from owned-car sales director and would inform me if they intended to do anything. I assume the salesperson and owned-car sales director didn't agree to fix suspension problems, leading to a "no issue in suspension" report. Yes, they changed the wipers, which costs around $10. The salesperson made me feel bad, saying they replaced one tire pressure sensor, something they could deny, despite assuring me that the car had been inspected before sale and was in great shape. In summary, my experience was ruined by broken promises, deceptive sales tactics, and a lack of accountability. The things what the salesperson promised and what actually went down afterward, both by the salesperson and the sales team, left me with disappointment and regret. More

Bait and switch fraudulent practices - Quoted a price/monthly payment for a car and accepted my deposit to place an order for a 2022 Lexus NX. Once the car was delivered to the dealership, got a t price/monthly payment for a car and accepted my deposit to place an order for a 2022 Lexus NX. Once the car was delivered to the dealership, got a text that the monthly payment would be going up due to changes in Lexus corporate incentives. Salesperson sent a text saying "this is not our dealerships fault." Well sadly I'll never own a Lexus again. More

Initially, when I inquired about the vehicle they responded right away. then I wanted to see it and called for 2 days before the Mike Brice called me and said the vehicle went to another dealer for w responded right away. then I wanted to see it and called for 2 days before the Mike Brice called me and said the vehicle went to another dealer for warranty work. said he expected the car to be returned at 3pm that day and he personally would call me the minute it came back(and everyone in the building knew he needed to know when it was back so he could contact me) I never heard back from him...not at 3pm, not later that night...not even the next day. I did hear from my original contact the next day who informed me another salesperson took a deposit on the car sight unseen and they weren't aware of this. Bottom line...I've never tried so hard to buy a car and failed! Definitely will not be a customer of this dealership for my future needs! More

Sometimes working with dealerships can be so hectic but she made the best experience there could possibly be she made the best experience there could possibly be More

Although we practiced social distancing I felt safe. I purchased a beautiful NX200T FSPORT L Certified at a competitive price. Carl and staff were excellent purchased a beautiful NX200T FSPORT L Certified at a competitive price. Carl and staff were excellent More

Not great I test drove an ES300H here on two occassions and worked with Carl both times. He was nice enough but didn't seem to know the product. His response to I test drove an ES300H here on two occassions and worked with Carl both times. He was nice enough but didn't seem to know the product. His response to most of my questions was "pretty sure" or "I think so"....well when I'm buying a car I want to know what I'm buying. Also, I received an email from the manager, Daniel asking me if I needed any more help to contact him. I did contact him and cc'd Carl...twice. Never heard back from either of them. In the end I bought a 2020 Porshe Macan down the road. Lost a sale here. More

Nice clean dealership with pleasant sales folks that had what we thought was a nice clean Lexus GX470. Don't buy into the Lexus plus quality used vehicles hype. With in a week we discovered the emergen what we thought was a nice clean Lexus GX470. Don't buy into the Lexus plus quality used vehicles hype. With in a week we discovered the emergency brake does not work, the exhaust broken in half and a large rust whole that goes into the cab of the vehicle. Also, the nice leather seats turned out to be not so nice. They where apparently painted to make them making them look almost new, well the paint is coming off and quickly reveling very warn seats. We are not looking forward to what our second week of ownership will reveal. Very disappointed in the quality of this used vehicle that was supposedly inspected and meet there " very stringent and high standards " . This Lexus Plus dealership does not seem to be any better than a shady buy here pay here used car dealer. More

Great experience! Thanks! I had the absolute best experience with Lexus of Highland Park. I had them order and paint a new front bumper for an 04 LS430. Jim McLaughlin is extre I had the absolute best experience with Lexus of Highland Park. I had them order and paint a new front bumper for an 04 LS430. Jim McLaughlin is extremely professional and easy to work with. He took care of everything and made the process a breeze. Jorge Hernandez (the main painter at Highland Park Lexus) did an absolutely perfect color match and flawless paintjob (no paint runs,no fisheyes,no dirt in the clearcoat, no orange peel). I am in the detailing industry so I am alot more particular than a normal customer when it comes to paint quality and I was completely blown away. I have seen several cars that were fully painted by this team and it's honestly some of the best work I have seen anywhere. If anyone asks me where to go for paintwork, I will only mention Lexus of Highland Park from now on. Thanks again Jim and Jorge! More

Very Pleased I am delighted with my new 2019 ES300H Lexus. The ride is comfortable and I like the styling, both exterior and interior. The gas mileage is outstandi I am delighted with my new 2019 ES300H Lexus. The ride is comfortable and I like the styling, both exterior and interior. The gas mileage is outstanding. This is my first Lexus. The salesman at Lexus of Highland Park, David Kay, was very knowledgeable. He showed me several different models and he did so without any pressure. The price I paid was competitive with other dealerships I visited. I met the dealership owner and he was very welcoming. The technology specialist was also very helpful in getting me to understand how to use the car’s many features. More