Lester Glenn Ford - Service Center

We paid $165 for Multi Point inspection Feb 15. In May we had to replace the turbo. This is caused by a dirty air filter that was "inspected" ... Almost $3000 for a repair that should have been pre In May we had to replace the turbo. This is caused by a dirty air filter that was "inspected" ... Almost $3000 for a repair that should have been prevented. Adding insult to injury took our vehicle in Sun Night for a scheduled Monday AM 7 hour repair expecting it back Tues. Did not get the vehicle back until Friday. Except for one call from the service rep telling me it would be more money ( shocker ) , we did not receive updates unless I called. I sent photos of the air filter my husband changed AFTER the turbo was replaced... More

Always have a great experience with the service department. Solid communication! My recent experience was with Theresa on 8/17/21. Knowledgeable and kept me well informed. Great job! Thank you. department. Solid communication! My recent experience was with Theresa on 8/17/21. Knowledgeable and kept me well informed. Great job! Thank you. Frankie G More

Not sure what happened I never like to write a negative review but had to get it off my chest. I purchase my ford from this dealer back in 2010 when it was Sansone from sale I never like to write a negative review but had to get it off my chest. I purchase my ford from this dealer back in 2010 when it was Sansone from sales Manager Charlie Nacovski it was a great amazing experience. I always like to service my vehicle where I bought it, in this case it was a little out of the way but managable as it takes about an hour to get here from my house. I had always enjoyed coming to this dealer as I felt I was treated fair and correctly. In 2013 I was informed lester glenn was taking over the dealership which made me a little nervous and thought I'd start servicing my car elsewhere I decided to give it a shot, the take over was painless and lester glenn honor all of sansone's customer service deals and the pleasurable experience continued up until the last couple years when service writers were coming and going. I have been lied to, I have had them try to sell me things I didn't even need, and last time I service my vehicle here I was over sold and robbed I haven't said a word cause I realize life is short, so I paid my bill and have not been back since and will no longer be a customer at this location. More

Failure to communicate Well I am on my 3rd visit to fix the same problem(anyone say "Lemon Law" ? The TPC of my 2014 Ford Focus was recalled and never properly fixed,now I w Well I am on my 3rd visit to fix the same problem(anyone say "Lemon Law" ? The TPC of my 2014 Ford Focus was recalled and never properly fixed,now I was there two weeks ago when they said they had to order the part and it would be in early last week. No phone call or anything. Called today spoke with Les said part had not come in,asked him to recheck-said it came in-asked him when-on Sunday he said!!!LOL Asked for part to be installed at 11am said lady was busy on the phone- 4 1/2 hrs later still no call and when I called went to voice mail! If you are buying a Ford -look elsewhere! More

Excellent service! My husband bought his ford there a few months ago. After many weeks of research and poor costumer service from other dealers, Lester Glenn Ford was f My husband bought his ford there a few months ago. After many weeks of research and poor costumer service from other dealers, Lester Glenn Ford was fantastic! Brain Taylor had gone over and beyond with costumer service. He was honest and very loyal. Very impressed with this dealership. More

Service Department...THANK YOU!!!!! Throughout my years of car ownership, I have never been compelled to write a review about any service department until now. My car was in for a non-wa Throughout my years of car ownership, I have never been compelled to write a review about any service department until now. My car was in for a non-warranty related issue. The service department offered guidance, saved me money, had my vehicle fixed in a timely manner, were incredibly professional and friendly, kept me up to date on my vehicles progress and returned it to me in BEAUTIFUL condition. Over and above! I am incredibly grateful! Thank you, thank you! More

IMPERFECTIONS IN PAINT FROM FACTORY MET WITH MITCH IN SERVICE AREA. SENT PICTURES TO FORD FOR APPROVAL. MADE APPT. TO GET JOB DONE. TOOK ABOUT TWO WEEKS. LOOKS BETTER THAN NEW. MET WITH MITCH IN SERVICE AREA. SENT PICTURES TO FORD FOR APPROVAL. MADE APPT. TO GET JOB DONE. TOOK ABOUT TWO WEEKS. LOOKS BETTER THAN NEW. More