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Lester Glenn Buick GMC - Service Center
Toms River, NJ
20 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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20 Reviews of Lester Glenn Buick GMC - Service Center
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March 25, 2024
Outstanding as usual, great diagnosis and repair. Bill is service is one of the main reasons I've been going here for 10 years or so! Bill is service is one of the main reasons I've been going here for 10 years or so! More
by petecat2001
Employees Worked With
Helpful March 19, 2024
Very courteous and timely in basic routine service provided in a time frame they had promised. provided in a time frame they had promised. More
by bobpetrillo2016
Employees Worked With
March 19, 2024
My first meeting of Kyle, he gave me a direct line to call him if I call the number and he happens not to be available. All I have to do is leave a message or send him a text message. Kyle is very very e call him if I call the number and he happens not to be available. All I have to do is leave a message or send him a text message. Kyle is very very efficient at getting back to me in a timely matter, within minutes, any questions I may have he answers them and then we go ahead an set the appointment which is convenient for myself gives me directions what to write on the night dropbox envelope so he can personally see to it. The job gets done correctly. More
by Tomdlug
Employees Worked With
January 28, 2024
Always efficient and nice people to deal with. I like the easy phone messaging and pay by phone. I like the easy phone messaging and pay by phone. More
by natfam108
Employees Worked With
January 21, 2024
EASY Check-In! I was greeted like a valued customer. Asked what I needed & wanted performed on my Pick-up. I waited while the service was performed, treated fairly I was greeted like a valued customer. Asked what I needed & wanted performed on my Pick-up. I waited while the service was performed, treated fairly and was on my way confident that all was good. All-in-all, a pleasant experience, again. More
by CaptJohann
Employees Worked With
Michael Webb
April 27, 2023
Mike should not be in any power position the guy know nothing very bad experienced I bought a 6 figure truck not from there and he want nothing to do with its a shame nice trucks but not worth it if peo nothing very bad experienced I bought a 6 figure truck not from there and he want nothing to do with its a shame nice trucks but not worth it if people like Mike won't help you get small thinks fixed I will never buy a vehicle from that kind of place I'm going to send a letter to the corporate office let them know what kind of people they got fixing there trucks worst experience ever go buy somewhere else do your self a favor and definitely don't bring things there to get fixed More
by Loumackspeed
Employees Worked With
June 03, 2022
Excellent service and very helpful Eugene the service advisor is a great professional, great service advisor is a great professional, great service More
by jcunha2354
April 29, 2022
Had a terrible experience in the service department. My advisor was Joe. First he tried to sell me a wheel alignment I did not need. Then he failed to honor my GM service agreement. I left with a bill f My advisor was Joe. First he tried to sell me a wheel alignment I did not need. Then he failed to honor my GM service agreement. I left with a bill for over $100 for an oil change and tire rotation. He told me I had to take it up with the GM dealer I bought the car from. I have a 2021 Buick Envision with 13,000 miles. Just moved to Toms River. I will never return to Lester Glenn Buick. The worst customer experience I have ever had at a GM car dealership. More
by lroth1015
August 11, 2020
so after fiving them 5atara after my purchase weve had problems. i was harrassed to get truck back to dealer for recalls that if they werent performed the dealer wouldnt be paid for the truck via their re problems. i was harrassed to get truck back to dealer for recalls that if they werent performed the dealer wouldnt be paid for the truck via their rebates. during covid that wasnt happening on both ends. finally when thinga settled they were great. picked it up from my driveway left me a loaner truck did the recalls and brought it back. they got what they wanted. so here is where it goes wrong. they got what they needed and ive had a few conplaints on the brand new truck. noises. shaking etc. not normal stuff. i am a dealer tech by trade and now own my own shop. i deive these trucks every single day so that being said i waa told that the noises were normal. the noise is absolutly crazy when you start the truck. told me it was a "high torque" starter which it is however isnt supposed to make noise. i cant do 65-75 on the highway it feels like truck is falling apart. mind tou this is going on from mile number 1. ive contacted them and they told me now for 3 weeks they were going to do the swap again for me. wach time making an appointment to pick up and no one ever shows up. thats days out of work now waiting. when i call its always something and depending who you speak to a different story. so the after care is terrible. they really just want a quick sale and be done with you. beware of that. i stil maintain that my buying experince was great. service as usual is the problem. hey but what do you expect from NJ dealers. im going to call GM and ask them for help and see how that goes. im stuck woth a $72,000 truck that makes noise and cant drive on the highway. totally ridiculous. i think i will start the lemon law process and let the 6 yes 6 family and friends know who i sent there to lease and purchase whats going on. id say they wont go back. 4 are coming off lease as of next month. thank you. More
by tires13
Employees Worked With
stacy service writer
June 24, 2019
extreme laziness My wife's Buick Lucerne had a notification for a special coverage to be performed. This was a defect from general motors that had the clips of the bac My wife's Buick Lucerne had a notification for a special coverage to be performed. This was a defect from general motors that had the clips of the back seat contacting the back seat fuse box causing the fuel pump relay to short out and causing the car not to start. In order to fix the problem correctly the fuse box needed to be replaced and a low profile relay installed along with trimming the back seat clips. The car was ok for a couple of months, then started acting up. Upon my investigation I noticed my past work order stated that the fuse box had already been replaced. This was a complete LIE.The only work Lester Glen performed was to replace the relay. One minutes worth of work. They also failed to trim the seat clips which was the main cause of the problem. When I stopped in to see them they said the special coverage had just expired. Can't help you. Very sad. I could never purchase another car sold by LesterGlenn. Not there to help you. More
by Shaun
Employees Worked With
First name was Bill
