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Land Rover Lake Bluff

Lake Bluff, IL

4.4
241 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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375 Skokie Valley Hwy

Lake Bluff, IL

60044

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Showing 241 reviews

November 05, 2023

Misdiagnosed issues with my brakes. Terrible experience, again! Very disappointed. Not a good service department. More

by kmullane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Brownstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Land Rover Lake Bluff responded

Hi there, thank you for reaching out to us with your feedback & making us aware of the situation. We're terribly sorry to hear that you had a disappointing experience. Client satisfaction is extremely important to us, so we were concerned to receive your comments. We will look into this situation immediately. Thanks again for letting us know.

May 13, 2023

I had a great experience all around with the guys while purchasing my vehicle. Every part of the process with Rob, Kevin and Peter was smooth and well managed. From test driving to finance assistance, and More

by bmcooperman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Ollanketo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Gioulos
May 15, 2023 -

Land Rover Lake Bluff responded

Hi there, thank you very much for taking the time to reach out to us. Providing friendly, knowledgeable service is our top priority, so we're thrilled to hear how much you enjoyed working with Rob, Kevin, & Peter! Congratulations on your new Land Rover & thanks again for taking the time to share your thoughts with us. We're looking forward to your next visit!

January 19, 2023

Lee is THE reason Knauz propers. From start to finish Lee, is courteous professional attentive and indeed is a shining example of The Golden Rule. Lee checked in with me, making sure More

by LJH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Brownstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Land Rover Lake Bluff responded

Hi Lynn, thank you so much for taking the time to share your thoughts with us. We strive to provide great service, so it's wonderful to hear how much you enjoy working with Lee! We always appreciate feedback, but comments like yours are especially rewarding to receive. Thank you for your recommendation, as well as your business! We're looking forward to the next opportunity to work with you!

October 02, 2022

Lee is the reason I drive from Valparaiso IN to Lake Bluff to get my Range Rover serviced. He is outstanding and has gone above and a beyond the call of duty many times. We live in Scottsdale 1/2 the ye More

by mikeophl448
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joni Podgorski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Brownstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Land Rover Lake Bluff responded

Hi Mike, thank you very much for leaving this review. We're thrilled to hear how much you enjoy working with Lee & Joni to service your Range Rover! Providing friendly, professional service is our top priority, so it's wonderful to receive your comments. We greatly appreciate your business, especially considering the extra distance you drive to work with Lee! Thanks again for your kind words; we're looking forward to your next visit!

June 09, 2022

Came to the dealership because my remote start app was messed up, Kevin was very professional and had helped me fix it on my time crunch. More

by robbymier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 13, 2022 -

Land Rover Lake Bluff responded

Hi Robby, thank you very much for leaving this review. We strive to provide friendly, professional service, so it's wonderful to receive your comments about you experience working with Kevin! We always appreciate feedback & comments like yours are especially rewarding to receive. Thanks again for reaching out to us! We're looking forward to your next visit!

January 05, 2022

This dealership and their staff are superb. Working with Peter, Kevin and Cole has been a joy as I transition into my next car. The customer service is fantastic. We also had a great experience with the sal More

by mindy5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Cole, Peter Gioulos
Jan 05, 2022 -

Land Rover Lake Bluff responded

Hi Mindy, thank you so much for reaching out to us about your experience. We're thrilled to hear how much you enjoyed working with Chad, Peter, Kevin, & Cole! We strive to provide great service, so it's wonderful to receive your kind words. Congratulations on your new Discovery! We appreciate you taking the time to share your thoughts with us & we're looking forward to your next visit!

October 10, 2021

Rob, Peter, and Romy made buying a vehicle completely painless, in a market where the process has only gotten more stressful. Everyone at Land Rover Lake Bluff was professional, personable, and transpare More

by NHG
Recommend Dealer
Yes
Employees Worked With
Rob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Gioulos, Romy Johnson
Oct 11, 2021 -

Land Rover Lake Bluff responded

Hi there, thank you for taking the time to reach out to us. We're so glad to hear how much you enjoyed working with Rob, Peter, & Romy to purchase your new Rover! We strive to provide friendly, knowledgeable service in a low-stress environment, so we're thrilled to receive your comments! Thank you for your kind words, as well as your business. We hope you're loving your new Land Rover & we're looking forward to your next visit!

July 14, 2021

Rob Hill made my experience buying a new car a pleasure. It was an easy and fast process getting my new Velar. Cole and Peter were very knowledgeable and professional also!! More

by Jbrincat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Gioulos, Cole Syslo
Jul 15, 2021 -

Land Rover Lake Bluff responded

Hi there, thank you for reaching out to us. We're so glad to hear that Rob, Cole, & Peter helped make the process of purchasing your new Rover such a pleasure! We strive to ensure that every visit is as efficient & enjoyable as possible, so we greatly appreciate your kind words. Congratulations on your new Velar! We'll see you next time!

May 08, 2021

Rob, Peter, Jackie and Cole were fantastic! They were responsive, knowledgeable.and went above and beyond what I have experienced at any other dealer. Thank you! More

by KHM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie, Peter Gioulos, Cole Syslo
May 10, 2021 -

Land Rover Lake Bluff responded

Hi there, thank you for reaching out to us about your experience. We're thrilled to hear that Rob, Peter, Jackie, & Cole all helped make your visit so enjoyable! We strive to provide great service in a friendly environment, so it's wonderful to receive your feedback. Congratulations on your new Land Rover! We're looking forward to the next opportunity to work with you!

April 16, 2021

Rob, Cole and Peter made the buying experience absolutely awesome! Very professional, and were able to answer all of my questions. Cole went out of his way to make sure I was 100% comfortable with all of the More

by bspcrow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Gioulos, Cole Syslo
Apr 19, 2021 -

Land Rover Lake Bluff responded

Hi there, thank you for reaching out to us. We're thrilled to hear that Rob, Cole, & Peter were all such a pleasure to work with! We strive to provide our clients with a wonderful experience throughout the entire process, so we greatly appreciate your feedback. Congratulations on your new Land Rover & thanks again for your review. We'll see you next time!

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