Gary Yeomans Ford Knoxville
Knoxville, TN
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 1:00 PM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 303 reviews
The new ownership has already immensely improved the quality of this dealership. Much needed change for the better. Highly recommend doing business here at Gary Yeomans! quality of this dealership. Much needed change for the better. Highly recommend doing business here at Gary Yeomans! More
Service department is incompetent, 21' ranger went into "limp" mode w/multiple check engine lights on. They had it for over a week ,said it was fixed & they found a wiring issue & charged me $758, Drove "limp" mode w/multiple check engine lights on. They had it for over a week ,said it was fixed & they found a wiring issue & charged me $758, Drove it 2 miles and all issues were back. It took them over 6 more weeks to finally find out it was the accelerator pedal module which was REPLACED UNDER FACTORY WARRANTY and THEY REFUSED TO REFUND THE $758. I m seeking reimbursement from FORD but am not optimistic. I replace my truck every three years but not even considering Ford (and I am a stockholder). More
Do not buy a car from Lance Cunningham Ford. I drove 90 minutes, having negotiated a purchase price, to have the vehicle sold from underneath me—a day of lies, deception, and incompetence. I drove 90 minutes, having negotiated a purchase price, to have the vehicle sold from underneath me—a day of lies, deception, and incompetence. More
Crappiest Ford dealership in East Tennessee. Save yourself and go to another Ford dealership other than here. Terrible people, and terrible customer service. Can’t even get something as simple a Save yourself and go to another Ford dealership other than here. Terrible people, and terrible customer service. Can’t even get something as simple as someone to call you back or let alone answer a phone. Not one single person at this dealership is qualified to do even the simplest of task. Before you go here (Google it as well) do you really want to go to a dealership where the owner Lance Cunningham has committed tax fraud? As I stated above, save yourself and go somewhere else. More
I just bought my Ford Bronco Sport from them last year. I only have 13000 miles on it and took it in for a routine oil change and they told me I need new tires because the tread is low on all 4 and a valve I only have 13000 miles on it and took it in for a routine oil change and they told me I need new tires because the tread is low on all 4 and a valve is bulging. I shouldn't need new tires after only 13000 miles!!!! So they didn't seem to care and charged me a $1000! I've tried reaching out to a service manager and they won't return my calls! They stole $1000 from me and I want it back! My mother is reaching out to her lawyer to se what can be done now! This is ridiculous! More
Brought my car in for an electrical issue that was supposed to be fixed the last time I was there. Was immediately approached by a manager about purchasing my car (they did this to everyone who came i supposed to be fixed the last time I was there. Was immediately approached by a manager about purchasing my car (they did this to everyone who came into the service department while I was there). Waited for two hours to be told at the end of my wait that nobody was working who could do electrical things. They couldn’t even test my battery, according to the associate. Was told I would need to reschedule and leave my car for several days to fix the issue. Which they never actually diagnosed. I will not be returning. More
Great buying experience with no pressure. John McCarthy went out of his way to make my truck purchase a great one. I did my research and found the truck I wanted at a fair price. Everyone at John McCarthy went out of his way to make my truck purchase a great one. I did my research and found the truck I wanted at a fair price. Everyone at this dealership is friendly and nice; from Lance Cunningham stopping by to speak to me to the greeter at the front desk. I wasn’t even buying a new Ford truck. More
Terrible experience from start to finish. We made an appointment to get a backup sensor fixed. After three days they hadn’t even run the diagnostics. Waited 5 days and picked the car up witho We made an appointment to get a backup sensor fixed. After three days they hadn’t even run the diagnostics. Waited 5 days and picked the car up without being fixed. We got no apology. Lance Cunningham Ford is not a good dealership. More
This is the worst experience I’ve ever had with a dealership. Our ford Taurus has been there twice in the past two weeks and still isn’t fixed. Check engine light comes before we get back home and th dealership. Our ford Taurus has been there twice in the past two weeks and still isn’t fixed. Check engine light comes before we get back home and the car starts missing again. Stopped by there on my way to work today to see if they would not charge me the $200.00 deductible on my warranty since I didn’t even make it home before the check engine light came back on. I was told no and they would need another two hundred. I’ve gave them over $1400.00 in the past three weeks. More
They do not know how to sell Truck and they are not friendly for any person , I have been this dealership two times in 5 years for new car purchase and I have seen no any improvement! friendly for any person , I have been this dealership two times in 5 years for new car purchase and I have seen no any improvement! More