LaFontaine Kia of Ypsilanti

We found an option closer to home, changed our minds and are looking to purchase a Kia Sportage instead. are looking to purchase a Kia Sportage instead. More

They service sucks. They don't call you when you need to have car in service. I had tow my car to service because the transmission went out. When I got there I was tryin They don't call you when you need to have car in service. I had tow my car to service because the transmission went out. When I got there I was trying to get a loaner. They told me they don't have loaners available. I had to talk to service manager to get a loaner. They service manager did get me a loaner. They really need to fix their service department big time. If they don't fix their issues. They will loose a lot customers and they will stop buying kia. Sorry to say this will be my last kia that I own. I am sick and tired of failure transmission issues especially they new car very low mileage the transmission failed. More

I would be VERY cautious and avoid getting a Kia from this dealership. My son bought a BREAND NEW KIA here about 6 months ago. He his a pothole too hard and needs some repairs. The dealership has had this dealership. My son bought a BREAND NEW KIA here about 6 months ago. He his a pothole too hard and needs some repairs. The dealership has had his vehicle for over a month now and has no ETA when parts for his new vehicle that he is making payments on will be available. They will not give him a loaner vehicle and the sales manager (Karyn) was incredibly rude to him when he dared to ask her for a loaner. If you want lousy service and no help, this is the place for you. The LaFontaine difference is one I would stay away from! More

Excellent experience with this dealership overall. I am having some diffuclty getting delivery of vehicle set up. having some diffuclty getting delivery of vehicle set up. More

They’ve had my car for over 2 months under warranty and I’m left carless. Walking to work in the heat so hot you could throw up or the rain so hard I could get pneumonia…. I’ve asked several times for a lo I’m left carless. Walking to work in the heat so hot you could throw up or the rain so hard I could get pneumonia…. I’ve asked several times for a loaner car and they keep denying me. My car is under warranty… only a 2015 with 70k miles and I’m left without a car for months . Any other dealership would have given a loaner until repairs are done with no extra fees. Kia won’t even give you info to be able to give you a loaner. Just leave you high & dry for months without a car. I’ve talked to the service Manager AND a service advisor without any help or direction to get help. Thank you for not taking care of your loyal customer of 6 years.. I reviewed them on Google & they comment telling me to “call the service manager” leads me to a trash disposal co… This place just takes advance of young woman . We have severe health issues we’ve put on hold. I had to call an ambulance the other day verse just driving up there. Are you going to pay that bill? I’ve had to walk through the SWAT team to get home because there was a gunman on the loose. What if I got shot or robbed or trafficked as a woman? It is now November & hailing out..I’m still walking to work. Or I would lose my job. I even almost had to go to the emergency room because of something that bit me on my way to work walking through sidewalks. I also missed my Bridal shower last month and every time I call for an update I don’t get pleasant responses or I get hung up on. This is all warranty work. Why do I still not have a loaner or some type of compensation for this xxxx you put me through? Everything I’m missing out out on and if something is seriously going on with my family’s health we have no way of knowing.. how many more doctors appointments do I have to cancel and now they can’t get me in for a few months? More

Service I went in to get my car fixed and the customer service was excellent as well as service. I would recommend Ann Arbor Kia dealership. I went in to get my car fixed and the customer service was excellent as well as service. I would recommend Ann Arbor Kia dealership. More