Koeppel Mazda - Service Center

they hold my car for 10 days and give it back with the same problem and they billed me a lot of money not the warranty same problem and they billed me a lot of money not the warranty More

A truly awful dealership for service, even for routine scheduled maintenance. You cannot trust that you will receive only what is specified and recommended by Mazda--instead, you have to read the fine pri scheduled maintenance. You cannot trust that you will receive only what is specified and recommended by Mazda--instead, you have to read the fine print to understand the needless cleaners and additives that will be tacked onto your bill, none recommended by Mazda, (with labor and tax added to their cost), all to pad their profit margins on your scheduled service. None of this is explained--you have to read the fine print for yourself. So bring your lawyer for your 15K service! When I complained to the service manager and asked to be credited back for $100 in charges that had nothing to do with Mazda's specs for the service, he refused. He was content to lose me as a customer for good over $100, and wished me "Good luck" on taking this matter up with MazdaUSA Customer Experience. THAT'S the kind of dealership this is. Stay away. More

Where does one begin...Initially, I had high hopes for Where does one begin... Initially, I had high hopes for Koeppel. My brand new 2020 Mazda3, had its windshield damaged. After calling, I was very pl Where does one begin... Initially, I had high hopes for Koeppel. My brand new 2020 Mazda3, had its windshield damaged. After calling, I was very pleased with how professional Koeppel spoke to me on the phone. Sadly, upon arrival at Koeppel for my appointment, another customer reversed into my car while inside the Koeppel service bay. Needless to say, I was very upset about this occurrence. I waited diligently for someone to attend to my car and speak to me about how this would be repaired, waiting for over an hour. Not their fault, of course. Initially, Carlos was very polite and even provided me with the security camera footage so that I would not be liable for any damages. However, when I had asked about a loaner vehicle, he barked back sternly: “We do not give loaners for body-damage!” It was quite a rude way to put it, as if I was greedy to ask for such a thing? Eventually, after about 1 week, Carlos offered to provide a loaner vehicle. After another week, I get a call from Carlos that the car “looks great,” to which I said, “excellent, that’s reassuring.” We scheduled a pick up date later that week. However this is when the “service” began to fall apart. The car apparently could not be released until Koeppel had received a check from Geico. This strange policy kept my car at their dealership for another 5 days until they opened their mailbox. An inconvenience, sure, but hopefully, everything would be fixed, right? Wrong. Upon finally arriving to pick up the vehicle, my father and I inspected the car to find that both the left side of the hood and left side bumper were not correctly aligned and visibly seen to have large body gaps. Carlos came to inspect and, initially, claimed, “I don’t see it.” Only once I pulled up my loaner Mazda3 of the same make and model did he agree that the bumper around the left headlight was popping out. Carlos, of course, pressured me if I “really want to send it back just to move it this far?” To which I agreed, “Yes, send it back.” A disappointing repair, but I left hopeful that the car could finally be repaired correctly. 2 days later, I get a call from Carlos that they cannot fix the bumper panel alignment because it is “plastic.” I had already contacted other body shops with photos that promised they could correctly attach the bumper, so this was strange and disappointing. I came back the same day to pick up the car. Upon signing papers, I asked Carlos if he could recommend any other Mazda certified body shop, to which he said, “I cannot.” What? Someone in the automotive repair business cannot refer me to another body shop? On top of this, he tried, patronizingly, to call me over, like a kid, by curling his finger to say, “you alright? Let me show you the car” I was shocked; that is not how you speak to someone, let alone a customer. It was as if he thought I was a child, and not a customer who understands how a repair should be done. This interaction alone left me with a bad taste in my mouth, because I realized from then on that Carlos, despite his friendly demeanor, does not respect me as a customer despite everything that has occurred. As a bonus, I found a pretty deep scratch on the passenger door of my car at home. Could’ve been Koeppel or the body shop, but regardless, frustrating.
 10 days after pickup, I wake up in the morning after rain to find that my car windshield is leaking into the interior! The windshield that Koeppel themselves had assured they would replace properly! I was astonished at how sloppy Koeppel and the body shop had been with my car. The next Monday, I came to replace it properly. But guess what - it leaked again after about one week! If you are reading this, Carlos, or Koeppel, you need to consider your dealership’s attention to detail. You are *not* in the business of servicing vehicles; rather, you are in the business of supporting your community. When the body shop messes up, and a windshield leaks, this is a reflection of the respect that your dealership affords another family’s investment in their vehicle. You cannot call me and say, “the car looks great,” for you to then agree that it is not aligned correctly when I come to see it. You cannot assure me that you’ve done the job correctly, only for your windshield replacement to cause more damage to my car. The only positive of this entire experience was Jeanette Colon; she should be given a raise or promoted for her diligent work and ability to listen to my concerns.  In my line of work, being emergency medicine, not paying attention to details can result in injury or death. You should conduct yourself with the same precision and passion as though it were your vehicle being serviced. I would recommend that you think hard about the mistakes you made with handling my vehicle. I will not be returning to your dealership, ever, after this gross negligence and incompetent service on your part. I hope you learn to never treat another customer in this fashion. Your dealership is a stain on an otherwise great automotive brand. Good riddance! And business “manager” John Knoesel, don’t even think of replying to this review. I called your number directly to get some feedback during this whole situation and you did not bother to answer or reply. More

Crazy high estimate for brake repair Our 2003 Mazda had brake failure and we towed the car to this dealer for repair. The estimate for repair was about $2000.00 and the service agent sai Our 2003 Mazda had brake failure and we towed the car to this dealer for repair. The estimate for repair was about $2000.00 and the service agent said that significant portions of the brake system had to be replaced. We thought this estimate was crazy high and decided to take the car to another shop. As it turned out, the repair was quite simple and ended up only costing $135.00. If it comes to doing another repair in the future, we will be looking elsewhere. More

Kook beams Their are only two kinds of people at mazda service , people like them and people who want to be like them . Lisa and Andrew and the others are the b Their are only two kinds of people at mazda service , people like them and people who want to be like them . Lisa and Andrew and the others are the best of the best. I've been a custom sense 2009, SMILE More

WOW !!! Must read I was extremely impressed! Started with my phone called to schedule my service, the representative was very happy and pleasant and very accommodating I was extremely impressed! Started with my phone called to schedule my service, the representative was very happy and pleasant and very accommodating. Once I arrived to the location I was greeted with a warm smile any warm welcome on this freezing day. I was invited in from the cold while Lisa Johnson inspected my CX 5 I came in to fix the center consul and ended up doing and oil change and tire rotation she invited me to have coffee and donuts in the waiting room. We spoke for a few minutes and I am so glad I came here she is by far an asset to the company. I also had the opportunity to observe the rest of the staff everyone was so happy and miss Mrs. Lisa Johnson was extremely knowledgeable on my vehicle along with the recalls. I work in the customer service industry and one of the leaders in accommodating the customers by far the entire staff here is amazing to my standards which are very high! Very impressed More

Satisfied my husband and i were very satisfied with the service we were provided here. Our sales person Ronnie was very helpful. I would personally reccomend hi my husband and i were very satisfied with the service we were provided here. Our sales person Ronnie was very helpful. I would personally reccomend him because he was very patient, respectful of our decision and very honest with my husband's inquiry about the vehicle and other related stuff. we love our car and purchasing process was excellent. Thanks to Ronnie -Penpa More