Klick Lewis Chevrolet

https://www. youtube.com/watch?v=CXPN-IOL8Ik Klick Lewis Chevrolet has lied to me on multiple visits (July & October) in order to avoid doing warranty work. I c youtube.com/watch?v=CXPN-IOL8Ik Klick Lewis Chevrolet has lied to me on multiple visits (July & October) in order to avoid doing warranty work. I caught them on dashcam confirming that there were major transmission issues, and on their report they wrote that they test drove it multiple times and found “no anomalies”. The tech, Nathan Brandt, told me it’s safe to drive. This was a blatant lie. As soon as I started driving the transmission rumbling began again which led me to check the dashcam. This is when I found the video of the tech going through the whole drive about how bad the transmission is. I will post the video and add a link to this review soon. In addition to the rumbling transmission issue, there were issues with a DEF fluid sensor and tires that were never resolved. They also kept my vehicle for two days without my consent. I told the tech I needed the vehicle back the day I dropped it off. I asked if I can pick up my vehicle and he ignored me until the next day. I tried to call and speak with a manager after discovering the video, and they ignored me. It was only after I contacted Chevrolet’s social media team that the dealership was willing to call me back. When I spoke with Jon Grove, he told me the technician Nathan Brandt had a long history of bad mistakes and they were going to fire him as soon as they can find a replacement. This did not happen. Jon finally agreed to meet in person to discuss a resolution a month after they lied. In this meeting he tells me that it’s actually not Nathan who messed up, but the technician who test drove the vehicle. I did not accept that excuse as I also have Nathan on dashcam driving the vehicle. We agreed to speak with the general manager, he called us a week later. There were red flags immediately. He told me he couldn’t hear anything on the video, and I guess didn’t bother to turn up his volume. How do you dismiss a video showing your technicians endangering customers, and you don’t care to actually listen to it? He also told me that we can’t expect them to check the transmission if I don’t tell them specifically to do so. First of all, I did tell them to check the transmissions! My truck rumbles like the famous Jeep death wobble and he’s telling me I have to tell them to check the transmission specifically. None of that matters though because they were literally on camera identifying the transmission issue. If you’re willing to take your vehicle here at least get a dashcam first. If you’re willing to buy a vehicle here, DO NOT BUY THE WARRANTY! More

Very good experience would recommend them to anyone very helpful would buy another car from them helpful would buy another car from them More

Would recommend anyone. Great service and communication, they are very kind and are very helpful to getting what you want and in your price range Great service and communication, they are very kind and are very helpful to getting what you want and in your price range More

Took my car in for inspection. Richard depugh in the service department was great. He was super nice and very helpful. And my car got done very quick. And they were quick to give Richard depugh in the service department was great. He was super nice and very helpful. And my car got done very quick. And they were quick to give me a call when it was done More

Great dealership. Very helpful and knowledgeable staff. Purchased several vehicles and always a great experience. Very helpful and knowledgeable staff. Purchased several vehicles and always a great experience. More

Phenomenal dealership that goes above and beyond. Worked to get me an excellent interest rate with not so perfect credit. This is my 3rd car from KL over the past few years. I highly recommend this d Worked to get me an excellent interest rate with not so perfect credit. This is my 3rd car from KL over the past few years. I highly recommend this dealer. Thank you Greg Lewis!! More

Had a great experience with Mike from Texas. Got me into a great car. He definitely worked for me and I’m more than satisfied. Got me into a great car. He definitely worked for me and I’m more than satisfied. More

What can we say. Well Klick Lewis slogan's says it the What can we say. Well Klick Lewis slogan's says it the best. " TRUST IS EARNED" and " BUILDING CLIENT RELATIONSHIPS ONE EXPERIENCE AT A TIME" Thro What can we say. Well Klick Lewis slogan's says it the best. " TRUST IS EARNED" and " BUILDING CLIENT RELATIONSHIPS ONE EXPERIENCE AT A TIME" Through great leadership and an amazing team effort, Patrick Lewis, Greg Lewis, Chad Baker, Bo Setlock, and many others went well above and beyond to make one heck of a great experience for our family. It’s not often these days that you have an owner of a business dig their heals in for a customer to make sure that the customer earns their trust and business. Never have we ever had an experience like Klick Lewis provided. As far as we are concerned, we have found a trusted and honest home with Klick Lewis. We would recommend anyone who is looking for a new or used vehicle to contact anyone mentioned above. It truly is like family there and they truly want to treat each customer as one of their family members. A family business that survives, over multiple generations is a family business that you can trust. My family and I will stand on firm ground on our experience with them and will support and recommend Klick Lewis to anyone who doesn't know or has doubt that it’s just another dealership. We can speak first hand knowledge and experience on how hard they will work for you and how hard they will work to gain your trust. This team certainly did for us. No we don’t work for them and no we were not paid to place such a review. This is the kind of review when a customer knows how much a business genuinely appreciates their customer. Hope you find this review helpful and I hope Klick Lewis can earn your trust and business. Sincerely, The Lovells More