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King City Chrysler Center - Service Center

Mt Vernon, IL

4.6
176 Reviews
Call Service Center (618) 242-6600

176 Reviews of King City Chrysler Center - Service Center

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April 29, 2024

Didnt let me know what was wrong other than i needed a new motor but didnt say what was wrong with mine More

by mike.ellis58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Oliver
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 28, 2024

Great experience. Thanks to Mike, Kip, Trent and Terri for the smooth transition. Highly recommend this team. More

by CGRAHAM7254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kip Grob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Senior
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terri Krutsinger
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Apr 29, 2024 -

King City Chrysler Center responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Greg Krahn Service Manager

Helpful
April 08, 2024

A first impression is often a last impression for the customer. Thank you Aaron for your professionalism. More

by ROWBURN0
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Apr 09, 2024 -

King City Chrysler Center responded

Thank you for your business and this review. We're happy to hear Aaron and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Greg Krahn Service Manager

Helpful
April 01, 2024

Very helpful the sales associate that was helping find a car was very professional and did his best to find me the right car at the best price More

by cwilliams61685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Bradford
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Apr 01, 2024 -

King City Chrysler Center responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing King City Chrysler Center, we look forward to having you as a valued customer for many years to come! Greg Krahn Service Manager

Helpful
March 28, 2024

Kip and his team always take very good care of me. They get me in and out as soon as possible. More

by 7IDA53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kip Grob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Senior
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

King City Chrysler Center responded

Thank you for taking the time to share your thoughts on working with Kip and our team. We're glad to hear we delivered such a great experience! Greg Krahn Service Manager

Helpful
February 24, 2024

I was very pleased with the evaluation of problem. The work done solved the problem. And the cost was far less than I figured it would be. My Chrysler car is driving smoother than it had been for m More

by tograndmabetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2024 -

King City Chrysler Center responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing King City Chrysler Center, we look forward to having you as a valued customer for many years to come! Greg Krahn Service Manager

Helpful
February 12, 2024

Prompt service and timely to get vehicle in. Competitive retail pricing. Always courteous service from all. More

by marciawalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

King City Chrysler Center responded

Marcia, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing King City Chrysler Center, we look forward to having you as a valued customer for many years to come! Greg Krahn Service Manager

Helpful
February 07, 2024

Everyone I dealt with was super kind. They were knowledgeable about what was happening to my van and explained it very well. More

by jlellis19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not sure.
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Feb 07, 2024 -

King City Chrysler Center responded

Thanks for sharing about your experience with King City Chrysler Center. We appreciate your business and hope to see you again soon! Greg Krahn Service Manager

Helpful
February 05, 2024

First time visiting the service department. Won't be back. Very unhappy about the fact that if I didn't buy my vehicle from them that the help would be very limited. Was told that I had to l More

by pappas_theresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wasn't told anyone's names
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Feb 09, 2024 -

King City Chrysler Center responded

Providing a positive experience is our top priority, Theresa, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Greg Krahn Service Manager

Helpful
January 17, 2024

Super nice fellas in the service department. Easy to work with. Nicest service department I’ve been to in years. More

by tljones8471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk
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Jan 17, 2024 -

King City Chrysler Center responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Greg Krahn Service Manager

Helpful
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