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Kia of South Austin

Austin, TX

Overview
Reviews
Vehicles
3.9
466 Reviews
Call Dealership (512) 444-6635

5306 S Interstate 35 Frontage Rd

Austin, TX

78745

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Showing 466 reviews

April 22, 2024

I waited the exact amount of time that they estimated. Quick and effective. It was a bit more expensive then I was planning on spending More

by Shaynehelle21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Castille, Jose Fernandez, Shawn Hamze, Jonathan Sanchez, Chuy Lucio, Stephen Pratt, Arik Bachsian, Esteban Alanis, Kris Chakravorty, Jay Anderson
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Apr 24, 2024 -

Kia of South Austin responded

It's great to hear that your service experience was quick and effective, with the estimated time being accurate. We apologize for any unexpected costs that may have exceeded your budget. Thank you for choosing us!

Helpful
April 21, 2024

Luna good customer service ever good service tanks Nex time good mache May Day tanks More

by Maria alvizo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 23, 2024 -

Kia of South Austin responded

It's fantastic to hear that you had a great experience and that Luna provided good assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 18, 2024

2 1/2 hours! Too long for oil change. I also had 2 recalls that shouldn’t have taken that much time to complete. More

by stanley.friedeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Apr 20, 2024 -

Kia of South Austin responded

I apologize for the extended wait time you experienced during your recent visit for an oil change and two recalls. This is not the level of service we strive to provide, and I understand your frustration. I would appreciate the opportunity to address your concerns and work towards earning back your trust. Please feel free to contact me directly at (512) 444-6635 or email me at kasido@Kiaofsouthaustin.com. I look forward to speaking with you and resolving this matter. Kalani Asido General Manager

Helpful
April 17, 2024

I had a bad experience up here at the dealership They forgot to change my oil. More

by keyorker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Johnathan Talle
Report | Print
Apr 17, 2024 -

Kia of South Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Kia of South Austin responded

Thank you for your feedback about your oil not being changed because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com

Helpful
April 12, 2024

Good service, nice team, quick work, like the use of technology to provide updates. Thanks More

by pwmcdnl
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Castille, Enrique Rios, Arik Bachsian, Esteban Alanis, Kris Chakravorty, Jay Anderson, Kalani Asido, Derek Jackson, Shayna Sidilau
Report | Print
Apr 16, 2024 -

Kia of South Austin responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 10, 2024

Got in and out to get my car serviced so fast! The young lady who helped me in the service department was super helpful, polite, and thoughtful. Great experience! More

by Jordazzle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luna
Report | Print
Apr 12, 2024 -

Kia of South Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 02, 2024

Great experience. Bought my Kia Rio here and I've had serviced twice here. Great ppl! Wonderful waiting room More

by Kmscott607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Montalvo
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Apr 05, 2024 -

Kia of South Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 01, 2024

Great service. Transparent deals. Quick and reasonable prices. Very client friendly. Luna was exceptional. Great. More

by patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luna
Report | Print
Apr 03, 2024 -

Kia of South Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 30, 2024

Wow Luna got me in for the recalls inspection and complete once over with my car. Shes fantastic!! She is so personable and competent, I love that I got her. Lucky me with the whole crew!! More

by Telluride Fan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luna
Report | Print
Apr 04, 2024 -

Kia of South Austin responded

That's wonderful to hear about your positive experience with Luna! We're delighted that she provided such excellent service and made your visit enjoyable. We'll be sure to share your feedback with Luna and the rest of our team.

Helpful
March 29, 2024

Dealership had car for two weeks called said car fixed not true. Paid 826.02. I will take car back and dispute payment. More

by yolandaflores4335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Talley, Kalani Asido
Report | Print
Apr 03, 2024 -

Kia of South Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 03, 2024 -

yolandaflores4335 responded

I took my car back few days later and Joseph Talley took my concern very seriously. He was very kind and did not rush me through the process. He told me he would follow up on any changes necessary. I picked up my car two days later 4-3-24 and Joseph Talley told me that all concerns were resolved. I expect to have no more problems. I wish to express my gratitude to Mr Joseph Talley for a great job. Also would like Kia management to acknowledge Mr Joseph Talley for the good work. Thank you.

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