Key West Chrysler Dodge Jeep Ram

Service departmeny Brought car in for a few service items and 2 recalls. Eric was awesome kept me in the loop throughout the day. All of the people in the service depart Brought car in for a few service items and 2 recalls. Eric was awesome kept me in the loop throughout the day. All of the people in the service department were friendly and courteous! More

Service /recall on Dodge Journey Overall, good experience. Had to wait 4 weeks for recall service. Also still waiting on parts for windshield sprayer that I told them I needed when Overall, good experience. Had to wait 4 weeks for recall service. Also still waiting on parts for windshield sprayer that I told them I needed when I scheduled original appointment. Was informed after oil change, tire rotation & recall service that the parts for the windshield were $195.00 & needed to be ordered. I paid in advance & am still waiting 5 days later to hear from you. I will call on Monday for update. More

Poor customer service. Not upfront about anything..Stay Away had a terrible experience at this dealership. I went in looking for a used car the sales rep i worked with played out the "used car salesmen" negativ had a terrible experience at this dealership. I went in looking for a used car the sales rep i worked with played out the "used car salesmen" negative stereotype perfectly. I did end up buying the car and have regered it everyday for the past 2 years. Service after the sales was even worse.. They car only had 15K miles on it when i got it and 30K when i finally got rid of it. I had major mechanical problems with the car. The dealership was Extremely SLOW to make any repair and always had some excuse for any issues that came up. I was also next to impossible to get someone to pick up the phone and make an appointment.. I advise that you run far away form this place.. More