415 Reviews of Key Hyundai of Salem - Service Center
Zero? I’ve never been so blatantly disrespected by ANY service employee. To keep it brief: this guy somehow straight-up REFUSED to do the work that my (bra I’ve never been so blatantly disrespected by ANY service employee. To keep it brief: this guy somehow straight-up REFUSED to do the work that my (brand new, from the same dealership) car appointment was scheduled for, TWICE. This sounds made-up, but it is true. The first time the work wasn’t done, I called to express my disappointment and was scheduled by another employee for a follow-up appointment to make it right. Second time around, AJ tried to give me back my car without the work being done again. When I asked why the work STILL hadn’t been done, AJ informed me that they simply “will not do it” and that “I should go elsewhere” and “pay for it.” AJ awkwardly smiled and nervously giggled while talking to me, even while I politely yet assertively tried to ask why, and explain how offended I was at his blatant “no” to a customer to simply do his job. He said if I didn’t like it to “go call corporate.” Without leaving the building, I found a higher-up who immediately agreed that AJ’s comments were wrong, that his behavior was rude and unprofessional, and that the work I was scheduled for WAS indeed correct and deserved. After she intervened, the work finally got done. Per AJ’s suggestion, I did contact Hyundai to report him. I will also be sure to tell everyone I know to avoid Key Hyundai Salem’s service department as a result of this horrendous experience. More
I sent over two reviews with the issue stop asking me no Manager called me back has been over a month Manager called me back has been over a month More
He was very polite and courteous. He took the time to explain the work to me. He took the time to explain the work to me. More
Great service. Recommended. Very easy. Well received. Clear information . Waited there. Provided the details and Recommended. Very easy. Well received. Clear information . Waited there. Provided the details and More
Tire was covered with sealer. And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba More
Everyone was extremely helpful and pleasant to work with. The person I worked with was very informative and made the whole process a lot easier than expected. The person I worked with was very informative and made the whole process a lot easier than expected. More
Brandon was great & was in contact with updates. I received my car back with hand prints on my windshield, greasy coating on my steering wheel & dried coffee stain in my cup holder. I keep my car I received my car back with hand prints on my windshield, greasy coating on my steering wheel & dried coffee stain in my cup holder. I keep my car in good condition and had to clean it after service. More
I had a disappointing experience at this service center. During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they didn't even attempt to assess the problem, and upon returning the car, the engine oil low light appeared. When I returned, they failed to address the issue and asked me to come back again. On my subsequent visit, they attempted to charge me $1000 for rim replacement and additional fees for tires, despite Costco confirming the tires were fine and the rim issue was minor. Another inspection at a local body shop confirmed the rim was not the source of the problem. Upon visit at Mavis tyresthe service center, service tech acknowledged the issue was the brakes, not the tires or rims. Furthermore, they claimed the engine oil was excessive, contradicting the assessment from the previous dealership where it had been deemed fine for another 2000 miles until the brake issue arose. The service manager, AJ, was unhelpful, and the general manager refused to take action. Overall, it was a disappointing and frustrating experience. More