Kendall Hyundai - Service Center

This my third attempt to receive from this dealer. It was good a few years ago but nowadays is not worth the pain…today I arrived due to a sensor failure. I was told by the “service advisor” that I ha It was good a few years ago but nowadays is not worth the pain…today I arrived due to a sensor failure. I was told by the “service advisor” that I had to leave the car many days…nope. Go somewhere else. More

The Service Department, starting with Management, down to the employees, are unprofessional, dismissive and lack professionalism to deal with any customer. I have already contact Hyundai Corporate, where an the employees, are unprofessional, dismissive and lack professionalism to deal with any customer. I have already contact Hyundai Corporate, where an ongoing case is in process, but since I had no choice to go back to the dealership to resolve an issue that THEY caused...and continue to be ignored (ZERO Follow-Ups from ANYONE). Therefore, it's only fair that they receive a scathing review for this, as ALL consumers should be alerted to this sham of a service dealership. The left my car out in the rain....with a broken window that was stuck down...failed to show any remorse or offer sensible resolutions, and continuously drop the ball in contacting their customers- leaving the customer in the dark and chasing THEM! And still....you can't get a hold of anyone who can resolve matters. I've even conveyed this to an email to the GM over a week ago...and received NO acknowledgement, NO reply nor a resolution (or any semblance of trying to save a customer....but hey! they're sales guys are extremely eager to connect with you to try and have you purchase a car from them via a trade. It's laughable. I've been in the sales/business development/Customer Service world for 30+ years, and NEVER have I felt so ignored and dismissed. If there is one silver lining, it would be Natasha, my case manager, who's been responsive, attentive, and empathetic, and offering possible options at her capacity. I intend on continuing to escalate this until SOMEONE of authority at Kendall Hyundai wishes to step forward and provide insight, remedies...and perhaps some remorse?? Thank you for this platform....now, I'm off to continue to convey this to other platforms, as this is simply unacceptable to any customer. More

Naibi was exceptionally awesome! She took the time to listen to my concerns & worries & came through. Naibi followed up & made sure after repairs were done everything is going well. She took the time to listen to my concerns & worries & came through. Naibi followed up & made sure after repairs were done everything is going well. Your company is fortunate to have such a good asset be part of your team line Naibi. “Thank you Naibi.. truly. More

Excelente servicio en este dealer siempre! En la parte del servicio de carros siempre son muy atentos, especialmente Naibi siempre dispuesta a ayudarme a mi y a mi familia! En la parte del servicio de carros siempre son muy atentos, especialmente Naibi siempre dispuesta a ayudarme a mi y a mi familia! More

I’m going to begin clarifying that my 5 stars are for Naibi not the dealer. My brand new Santa Fe is giving me so many issues that’s unreal. Kendall Hyundai definitely doesn’t even bother. I have been b Naibi not the dealer. My brand new Santa Fe is giving me so many issues that’s unreal. Kendall Hyundai definitely doesn’t even bother. I have been bringing the car to the dealer and nobody seems to care at all until last week that finally Naibi took the time to listen and work with me, definitely the only good thing the dealer has is her. Without a doubt if you want to get things done and find a person that listen to your concerns and help you is her!! More

Hola soy Miguel cliente de Hyundai tengo un elantra 2023 e tenido problemas en reiteradas ocasiones con mi carro el cual estoy muy disgusto, en el dealer la única persona que me a ayudado muy profesional y e tenido problemas en reiteradas ocasiones con mi carro el cual estoy muy disgusto, en el dealer la única persona que me a ayudado muy profesional y puedo decir que en una evaluación del 1 a 10 para mi tiene 11 es un AMOR de persona su nombre naibi, si el resto de los trabajadores de este dealer fueran como ella sería un dealer perfecto, gracias y tengan presente la excelente profesional que tienen en naibi More

The first time I came for service Maria was excellent. Among other things I had asked for a tire rotation and alignment she and her team found that they couldn't do it because of a defective front tire. T Among other things I had asked for a tire rotation and alignment she and her team found that they couldn't do it because of a defective front tire. There was never any mention of a diagnostic charge and they did they service they could and I was happy to pay the $299.57. The experience led me to schedule a second visit last week. This was the exact opposite of the experience I had the first time. This time I was met by Isaac Espinosa. From the start I had a bad feeling he took down all my information and the before I left he told me I will have to pay a diagnostic fee of $269.00 (Maria never mentioned this) I agreed though because I was concerned about my transmission which is what I understood the fee was for. 3 days later Isaac calls me to say that I had a bad front wheel and a new one would cost $895.00. I felt that was excessive but agreed to pay it when he told me if i didn't get the wheel I would have to to pay the diagnostic fee. Next morning I received an email saying the wheel had arrived that afternoon I was told that the car would not be ready that day instead it would be ready the next day. I told forget it I want my car back and was forced to pay the diagnostic fee. I feel I was charged for nothing other than a small sentence written by Isaac at my insistence when I came to pick up the car. So after having thought about it I do not think this diagnostic occurred at all and I am seriously considering a small claims law suit. More

Took my Hyundai Tucson for servíce with an appointment at 12 we arrived 15 minutes earlier. It’s 2 pm no one has come to tell us why it’s taking two hours, employees here needs training in customer service, 12 we arrived 15 minutes earlier. It’s 2 pm no one has come to tell us why it’s taking two hours, employees here needs training in customer service, you call them never turn back, they keep walking, there is no e-mail send to remember your appointment. I hope you will do something with the reviews. Never had a bad experience with Nissan and I had five of them lease. At 2pm they told us it will take another hour or two, finally they called me at 3 :45 pm. Maria apologize for the delay after watching us my husband with 82 and I’m 78 waiting without lunch for almost 4 hours for a service. Hope nobody should have this experience 😂 More