Ken Garff Toyota Of The Desert

I came to the lot on the day after Christmas 12/26/2023 as it opened. I told the sales person ( really nice guy) I was interested in the used Tacoma 4x4 double cabs. I saw them online and told him I was bu as it opened. I told the sales person ( really nice guy) I was interested in the used Tacoma 4x4 double cabs. I saw them online and told him I was buying it today, if the price is right. If not, I would go elsewhere. I was a check/cash in hand buyer (no financing). After test driving two, I narrowed it down specifically to the Toyota Tacoma 4WD SR5 Double Cab 4WD, Stock: 248786A; VIN: 3TMCZ5AN1MM448115. It was listed at $33,600.00, with 43k miles. My first offer was 5k off the sticker price. After two rounds of offers under 30k, each time, they came back with a breakdown of the FULL price with taxes and fees. It would cost 38k out the door. We were at a standstill. Suddenly, an older grey goatee and hair (must have been the general manager), came out and began to explain why he cannot go below 30k. Stating based on the internet search of similar Tacomas, it is competitively priced and remained firm at the list price of $33,600.00. I told him, I would like the sticker price to be 30k and no more, excluding taxes and fees. I felt that was reasonable and fair. I told him, he should consider that it's a 2021, will continue to depreciate and he needs the lot space for the 2024 inventory. He disagreed and told me I was wrong and began to lecture me about the car business. Keep in mind I had been there for two hours. I said, I don't want to pay more than 30k on the sticker price. I then asked if he would give any reasonable counter. He refused. At that point, I got up, we shook hands, exchanged good byes and he let me walk away. So....I was at 30k and he was at 33,600.00 and he couldn't meet in the middle??!?!? What a great salesman. Really can close the deal. Screwed your sales person out of a commission too, but who cares... go ahead and hold on to that 2021. It's still there, depreciating as I speak. I went across the street and bought a Lexus SUV. List price was less than 34k. I asked if I can pay 30k total out the door on my first offer and it was approved. Dealerships generally like to get rid of their older used cars. Its good business all around. Next time I have $30-50k to blow on a vehicle, probably won't be at Toyota of the Desert. Could've had a repeat customer. Now you get this review. And that old manager, what an out of touch crank. I'm sure he's well liked by his fellow employees. Some people need to retire. I wouldn't have wrote this, but I was contacted by someone from the dealership on Saturday, 12/30/2023. They asked if I was still interested in the Tacoma!!!???!?!? What a joke. I told them I was buying that day. Why didn't you give me any reasonable counter? I was ready to buy. Shame on you. More

We did a thorough research outside of our home in the Coachella Valley, but we decided to stay locally with Toyota of the Desert. Manager Mariposa and Ryan worked with us in a very cordial and professio Coachella Valley, but we decided to stay locally with Toyota of the Desert. Manager Mariposa and Ryan worked with us in a very cordial and professional manner. They lived up to what it means to have a good rapport with customers, i.e. answering questions, helping us sort out what we really needed, letting us test drive in 116 degrees without a complaint!! We recognized the value of their help and within 2 days we knew Toyota of the Desert was THE dealership to purchase from. I am so elated with my new 2023 Camry SE! Go to Mariposa and Ryan for your own best experience, you will not regret it!! More

Very rude and unprofessional service department. No one seems to care about service, just want to sit around and chat with each other or be on their phones. Would not use this dealership again. No one seems to care about service, just want to sit around and chat with each other or be on their phones. Would not use this dealership again. More

The employees here are only concerned about how they can profit off of you. They lack integrity and morals. They failed to disclose the warranties they added to my purchase price as optional and instead pre profit off of you. They lack integrity and morals. They failed to disclose the warranties they added to my purchase price as optional and instead presented it as though they were included with my purchase. Don’t let them pressure into stuff you don’t want. The salesman kept saying he was working for me and cared about me, yet he got me the crappiest interest rate available, even though I have a 865 credit score. There are plenty of other dealerships with employees who are willing to help you instead of profit off you. Avoid this place. More

to fill out their cookie order forms. I’d include their names in this review however, they were not wearing name tags..,of course, not. I did tell the one man that I had photos of it and I’d include their names in this review however, they were not wearing name tags..,of course, not. I did tell the one man that I had photos of it and then I would make a complaint he replied, “go ahead.” I left the dealership service center without my appointment and car serving completed. More

Ibrahim Lapaj is awesome. He's very respectful, and he values your time. Although the service crew may have taken quite some time to finish servicing my car, which is understa He's very respectful, and he values your time. Although the service crew may have taken quite some time to finish servicing my car, which is understandable in a circumstance where there are many people in line to get their cars done, but Ibrahim checked in on me, which is a good indication that I'm valued, and I'm happy to be their customer for more than 5 years now. More

This was by far the best and easiest car buying experience. Andrew took great care of us experience. Andrew took great care of us More

The entire experience was very professional and efficient. Never been to a better dealership. Alex was an excellent salesman - He explained everything thoroughly efficient. Never been to a better dealership. Alex was an excellent salesman - He explained everything thoroughly More