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Ken Garff Lexus of Santa Barbara

Santa Barbara, CA

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424 Reviews

350 Hitchcock Way

Santa Barbara, CA

93105

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Showing 424 reviews

December 18, 2023

A high-end dealership with a good staff and inventory. We bought a used Mercedes Benz E400 for top used-car price, but had low mileage so we were happy with the deal, and the sales staff. HOWEVER, their More

by grove711
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Abby was offans her associate worked the sale.
Jan 31, 2024 -

Ken Garff Lexus of Santa Barbara responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet expectations. We are currently evaluating the circumstances regarding your review, in the meantime please feel free to contact us directly using the information below. Joe Langhans, General Manager joel@lexusofsantabarbara.com

October 02, 2023

Purchase was good. Post support was terrible. Dealership did not disclose KNOWN issue with vehicle and has not offered an acceptable resolution. Communication has been More

by Ktodd005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josef Langhans, Derek Bishop, James Porter
April 24, 2023

I knew what features I was looking for when I walked in the dealership early Jan 2023, I was determined to get what I wanted. My sales rep Corey didn't push to sell what was in available inventory. He he More

by SARAH JIMENEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Mamutse
May 04, 2022

Aaron made the process very smooth and easy. I came from Los Gatos CA for this great Experience! Thank you Aaron and Lexus of Santa Barbara for the great service! More

by Dan Olingy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez
September 06, 2021

Aaron was a gem. He made our transaction smooth and easy. The 3.5 hours drive was worth it. Mark was very helpful as well. Thanks Aaron and Mark. Happy with our certified NX300. More

by MayC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez, Mark Bourdo
May 29, 2021

Failed to honor Certified Warranty. I took my in for service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indic More

by S.M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edward Simeon, Tony Carbajal, Derek Bishop, Phuong Pham, Isaiah Figueroa
December 05, 2020

Was car shopping for an SUV, and not sure was the best deal for me was. I made an appointment with DCH Lexus in Santa Barbara after I had discussed my situation with their sales team. Armed with my list More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Medina, 5 stars, Mark Bourdo, Kevin Grant
Dec 07, 2020 -

Ken Garff Lexus of Santa Barbara responded

Michael - We love to hear that you were welcomed to our dealership with friendly service and that Eddie helped you find exactly the right vehicle for you. It really means a lot that you would say you had fun during your time at DCH Lexus of Santa Barbara. Thank you so much! We wish you safe travels and hope to work together again in the future.

December 03, 2020

Came in to have airbag replaced due to recall and ended up purchasing a vehicle. Very professional staff, Robin was awesome, and this dealership knows how to take care of it’s customers More

by Craig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Efrain Lopez, James Porter, Robin Tidd
Dec 04, 2020 -

Ken Garff Lexus of Santa Barbara responded

Craig - thank you for posting about your experience. We are excited to hear that your service visit turned into something even better and that Robin was such a pleasure to work with. On behalf of all of us at DCH Lexus of Santa Barbara, we wish you safe travels!

November 26, 2020

First time customer. Excellent service! They made sure I got the vehicle with features I asked for. Highly recommend. Great communication with customers, thank you Lexus of Santa Barbara. More

by George.chaia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez
Nov 30, 2020 -

Ken Garff Lexus of Santa Barbara responded

George, thank you for taking the time to leave us a review! We are grateful that we earned your business here at DCH Lexus of Santa Barbara, and we hope that you continue to enjoy your newly purchased vehicle!

November 12, 2020

Just purchased a honda odyssey from Aaron at Lexus. Car buying experience was seemless, was able to take care of the deal from ARKANSAS. Aaron was very catering to all my vehicle needs, i highly recommend More

by Lilnes1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez
Nov 12, 2020 -

Ken Garff Lexus of Santa Barbara responded

Thank you for shopping at DCH Lexus of Santa Barbara and for sharing this wonderful feedback! Our team strives to find the best option for guests and I am glad to hear that Aaron is doing his job right. We hope that you are enjoying your Honda Odyssey!

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