Joseph Volkswagen of Cincinnati - Service Center

Appointment time honored. Work was fine to my satisfaction. All employees were customer oriented and friendly. What more can one ask? Work was fine to my satisfaction. All employees were customer oriented and friendly. What more can one ask? More

Appointment on time and quick. Only had to wait 45 minutes for an oil change Only had to wait 45 minutes for an oil change More

Went in to have my engine looked at due to some grinding noises on startup, which the mechanics attributed to needing an oil change. Tried to tell them that the grinding had been present prior to my last oi noises on startup, which the mechanics attributed to needing an oil change. Tried to tell them that the grinding had been present prior to my last oil change, but they said it was because Valvoline messed up the bolt for the oil pan. They charged me $100 for an oil change and a single bolt replacement and the noise continued right after I left. I bought my car from this dealership, but it’s beyond me why a dealership would want to charge a customer $100 for a basic oil change when I can get one anywhere else for $40-60, with the cherry on top being they didn’t even fix the grinding noise More

Reggie was very up front about having to order a new part and had to keep my car overnight. and had to keep my car overnight. More

It was a good service . They did what they promised to do in a timely manner . The cost was somewhat more from what they originally said but overall very good experience. I They did what they promised to do in a timely manner . The cost was somewhat more from what they originally said but overall very good experience. I would recommend to other people and go back if needed. More

Any time I need service, I come to this service center. Matt B. always works his hardest to diagnose my vehicle's problems. I fully recommend this entire staff also. I have never had a bad experience. Only Matt B. always works his hardest to diagnose my vehicle's problems. I fully recommend this entire staff also. I have never had a bad experience. Only delightful & pleasant ones. More

I want to acknowledge Reggie for his grace under pressure when I came in on a recent busy Monday morning. His shop was operating with a shortage of staff that day, and Mondays tend to be very busy. Since my when I came in on a recent busy Monday morning. His shop was operating with a shortage of staff that day, and Mondays tend to be very busy. Since my rear view mirror came off, I had hoped that someone could look at it, so just drove into the shop. Reggie explained that it could be a while, but he would have it looked at. He also was able to arrange a ride home for me. Joseph VW was able to address my rear view mirror issue that day. I was very grateful for the technical service and customer service. Reggie has always provided excellent service in explaining what the car needed, explaining costs, and checking in with us while my car was in the shop. I appreciate Reggie and Joseph VW! More

They didn’t replace the engine vcover after an oil change and did not screw down the oil cap and oil sprayed on my engine . Now I have to drive back out there to get the engine cover. and did not screw down the oil cap and oil sprayed on my engine . Now I have to drive back out there to get the engine cover. More

Had to bring my vehicle back for a third time because it wasn’t fixed. wasn’t fixed. More

Not customer focused. Want to charge me $700 for something that I was 100 miles over my warranty on. Want to charge me $700 for something that I was 100 miles over my warranty on. More