Johnson Auto Plaza, Inc. - Service Center

I took my truck in for a warranty service the oil pan is leaking a touch, and I asked them to look at the steering gear box that it appears to be leaking around the sensor. They called me up saying the stee leaking a touch, and I asked them to look at the steering gear box that it appears to be leaking around the sensor. They called me up saying the steering gear box is bad the idler arm is bad the pitman arm is bad and the hydro boost is leaking into the truck and wanted to charge me some god awful amount to repair it, I told them to just repair the oil pan that is still under warranty, they then said they need $1,200.00 to remove the cross member because the truck has a 5" lift on it needless to say I told them that I will just come get the truck, the truck only has 50,000 miles on it and I got the truck with the lift. I had another shop look at the truck they did say the idler arm and pitman arm got a little play not bad but will need to be addressed the steering gear box is fine it is leaking from the sensor like I thought it was and the hydro boost is not leaking inside the truck, I will never take my truck back to this dealer for repairs. More

Very poor communication and once again, didn’t address all items my truck was in for. all items my truck was in for. More

I have purchased over 7 vehicles from Johnson's Auto. I always feel that I'm treated fairly. The service department has always treated me fairly. I deal with David on the Jerp side as my service advisor I always feel that I'm treated fairly. The service department has always treated me fairly. I deal with David on the Jerp side as my service advisor. David always kept me informed as to what is going on with my vehicle and listens to my concerns. I have also dealt with Jake on the Ram Diesel side. Jake also treats me very fairly listens to my concerns and keeps me informed about my vehicles. David and Jake are top notch as service advisors going above and beyond and are a great assets for the Johnsons Auto. More

I bought a fob to have as an extra key. I bought the fob from another company. When it came time to cut the blank on the fob. The key machine was down. They suggested I proceed to Johnson I bought the fob from another company. When it came time to cut the blank on the fob. The key machine was down. They suggested I proceed to Johnson Auto Plaza. I went to Johnson Auto Plaza, and spoke with Paul. Paul cut the blank, but it did not work. He proceeded to work on the blank a little longer and was able to complete the task, and it worked great. I appreciate Paul took the time to help out, instead of just saying he couldn’t get it to work. I’ve used the service department before at Johnson Auto Plaza, and have always found to be very helpful. Thanks again to Paul for his assistance. More

We had a really good experience with the Johnson Auto Service & especially one amazingly dedicated service man, Dave Maldonado. He was the best! When my granddaughter's Jeep wouldn't start after being Service & especially one amazingly dedicated service man, Dave Maldonado. He was the best! When my granddaughter's Jeep wouldn't start after being at the Denver Airport parking structure for 4 days, we were referred to Johnson Auto Plaza for the closest Jeep service after none of 3 tow service companies could start her Compass. Being from out of state & alone as a student at UCCS, this was a nightmare for her. But, Dave spoke with us several times during the day's process of getting an available flatbed tow vehicle to deliver the Compass to Johnson Plaza 12 hours later, during the night. Immediately the following day, around dawn, Dave came to work, located the delivered vehicle and already started analysis of what the problems could be. Dave called me in California to explain what was ruled out and that he would try to see if his electrical tech could work-in the Compass somehow in the next 24 hours, as soon as the tech might have a space of time, as their service dept is jammed with hundreds of customers with scheduled service each week and they are the closest Jeep service center from the airport. We appreciate all that Dave did to listen and help. He showed such dedication to his work and kept track of the car. He called and texted to maintain communications with both of us, explaining the vehicle's diagnostic results, sent it in writing, with the estimate for each repair and also checked over the Jeep for any needed regular service. Updates were maintained by text and the following afternoon her car was ready for pick up. He fully explained what was covered on warranty or regular replacement fees. When my granddaughter or I spoke with him, Dave was always courteous and understanding. I later learned he is a dad with kids about the same age and I feel he has extra compassion for his young customers. Dave listens and remembers you when you call him. THANK YOU! Maggie & Ann More

My wife and I had a great experience at the Johnson Auto Plaza in Brighton. We spoke to David Maldonado in the service department, and he was awesome. We had been given the run around by two other Chrysler Plaza in Brighton. We spoke to David Maldonado in the service department, and he was awesome. We had been given the run around by two other Chrysler Dealerships. David explained how dealerships are behind, but instead of giving us excuses he provided SERVICE! He was honest, courteous and fixed our van in record time. We highly recommend the Johnson Auto Plaza and give David Maldonado the highest possible recommendation. More

We needed to replace the key fob to our 2016 Dodge Ram. We talked to Buzz and he placed an order for the fob. The very next day Buzz called and said the key fob was in and to come in to the service depar We talked to Buzz and he placed an order for the fob. The very next day Buzz called and said the key fob was in and to come in to the service department when convenient to have the fob programmed. After lunch we took the Dodge to Johnson and was greeted by Nick who took care of us. Both men were professional and kind. We give Johnson 5 stars!! More

I have a interlock on my truck - I had the trucks oil changed - they had me come out and blow into the device but he would not move the truck so I could get into the truck he then had a skinny guy come a changed - they had me come out and blow into the device but he would not move the truck so I could get into the truck he then had a skinny guy come and squeeze into the truck - I’m skinny also but I have breast I could not fit into the truck without smushing them - I also waited for my truck and I was looking at new vehicles a jeep and no one came out to help me or ask me questions. I’m taking this very personally More

Would highly recommend Johnson Auto Plaza service center, Jacob King was very professional and very helpful; I will definitely come back. center, Jacob King was very professional and very helpful; I will definitely come back. More