Jim Ellis Ford Sandy Springs
Atlanta, GA
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Louis was very responsive in helping me make sure the car was the right one for me before I came into the dealership. His video of the car was a nice introduction to the car and to Louis! Nice Touch!!! was the right one for me before I came into the dealership. His video of the car was a nice introduction to the car and to Louis! Nice Touch!!! More
Louis was very friendly and made sure we were comfortable and the buying process was as smooth as possible! Highly recommend! and the buying process was as smooth as possible! Highly recommend! More
Great service and do what they say. Honesty and integrity are important to them. Would buy from them again. Honesty and integrity are important to them. Would buy from them again. More
Tom was very helpful and the purchase was easy and quick. Extremely happy with the purchase!! Extremely happy with the purchase!! More
Beware and make sure to triple check the vehicle before spending your hard earned money. (***Edit*** I received a call from the Sales Manager to bring the truck in. A step in the right direction. Wil spending your hard earned money. (***Edit*** I received a call from the Sales Manager to bring the truck in. A step in the right direction. Will provide further updates as we progress) I purchased a 2019 F-150 from Jim Ellis Ford in Sandy Springs 4/30/2024, which was a less than desirable experience in itself. ***My Salesman (Hank) and Finance Manager (Leon) were awesome! No issues with either of those gentlemen; hence the 5 stars for both of them.*** The next day (5/1/2024) while driving the truck the service engine light came on. I had only driven about ~60 miles. I took it to have it checked and it was a P0420 code related to the catalytic converters and emissions system. I asked them to clear the code thinking it may have been a fluke. After driving another ~60 miles, the light came back on again with the same trouble code (Friday 5/3/2024). After quite a bit of research, I have learned that this is a known issue by Ford (TSB 22-2260). I have tried to reach the Jim Ellis Dealership several time by phone and email for help with this emissions issue and have been ignored thus far. It's disheartening and frustrating when you place your trust in such a reputable dealership with a large purchase only to realize that the moment you drive it off the lot it won't pass state inspections due to failing emissions components. I'm hoping they'll make it right, but at the moment I'm getting zero feedback from the Jim Ellis team. I'll update this review if things happen to change. More
The easiest car buying experience ever. Denise was very helpful. The whole crew were very professional. I would recommend this dealership. Denise was very helpful. The whole crew were very professional. I would recommend this dealership. More
Louis is a great salesman to work with and most importantly communicates quickly and effectively. He is also willing to stay past closing to get things done. importantly communicates quickly and effectively. He is also willing to stay past closing to get things done. More
Louis was awesome! He made the sales process super quick and easy. I will definitely be buying my next Raptor with him! He made the sales process super quick and easy. I will definitely be buying my next Raptor with him! More
We had a wonderful experience. I usually dread buying cars, but the Jim Ellis staff made it easy. Everyone was very professional, knowledgeable, prompt, courteous. I will definitel I usually dread buying cars, but the Jim Ellis staff made it easy. Everyone was very professional, knowledgeable, prompt, courteous. I will definitely be back to buy the next one. I also highly recommend their service department. They go above and beyond too! More
Keyvonte and Denis were extremely helpful and knowledgeable. They, along with their finance manager, made the entire process extremely easy. I have a very happy 16 year old! Thank you! knowledgeable. They, along with their finance manager, made the entire process extremely easy. I have a very happy 16 year old! Thank you! More