Jennings Volkswagen - Service Center

I'm deeply disappointed and frustrated by the myriad issues I've encountered with my recently purchased 2022 Volkswagen Taos, compounded by the abysmal service at Jennings Volkswagen. Since buying th issues I've encountered with my recently purchased 2022 Volkswagen Taos, compounded by the abysmal service at Jennings Volkswagen. Since buying the Taos, I've faced a laundry list of problems: multiple brake jobs, head gasket failure, defective windshield wipers, Apple CarPlay glitches, transmission jerking, suspension noises, and recent transmission issues when shifting gears. These aren't just inconveniences; they pose significant safety risks. They refuse to acknowledge that there is something wrong with my transmission and state that it is normal for the VW Taos. How could it be normal after 20k miles for my transmission to make a clunking noise? My attempts to address these issues with Jennings Volkswagen, especially with service advisor Mayjourio "Major" and service director Adnan "Ado" were utterly futile. Ado's dismissive responses and lack of assistance, despite my requests for a test drive to address the transmission issue, were appalling. His comment that he wouldn't recommend the Taos to his own circle due to its problems was particularly disheartening. Please be aware of Jennings Volkswagen and think twice before purchasing a Volkswagen vehicle or getting service done at this dealership. More

If you want to deal with a cry baby bring a bib, bottle, and baby food. When you arrive ask for the service manager! He will belittle you, be rude to you, and insult you from start to finish. and baby food. When you arrive ask for the service manager! He will belittle you, be rude to you, and insult you from start to finish. More

Service was very good especially considering the circumstances I was in. Daniel was very helpful. circumstances I was in. Daniel was very helpful. More

I can’t say enough good things about this dealership! Starting from David Turner and Nick Reyes to Adnan “Ado” Ljubijankic in service. Ado saw how stressed I was not having transportation until their ava Starting from David Turner and Nick Reyes to Adnan “Ado” Ljubijankic in service. Ado saw how stressed I was not having transportation until their availability, he offered to look at it that day when they had time, if I left the vehicle for the day. They looked at it and fixed it and Ado called me to come and get the car. Thank you again for squeezing me in when you were completely booked. I appreciate it so much! Thank you Jennings Volkswagen!!!!!! More

My purchase experience was excellent at Jennings Volkswagen. The dealership is very clean and the entire staff is very knowledgeable about their products. They exceeded all my expectations. Volkswagen. The dealership is very clean and the entire staff is very knowledgeable about their products. They exceeded all my expectations. More

From day one Mario has gone above and beyond with updates of the vehicles status and arrival. Even before the purchase as we were negotiating Mario made the whole experience almost enjoyable. I felt I was ge of the vehicles status and arrival. Even before the purchase as we were negotiating Mario made the whole experience almost enjoyable. I felt I was getting the best price and did not have to fight with the dealership. Overall experience with Mario and the Jennings dealership top notch More

Be sure to mark your wheels before giving your vehicle for tire rotation. Although it is a part of free maintenance, they still don't it and document it that it was done. When I questioned it, the service for tire rotation. Although it is a part of free maintenance, they still don't it and document it that it was done. When I questioned it, the service advisor said "Per service tech, it was not needed". Well, then why did they document it. Now I am skeptical that if they even did other services like oil change etcetera. Their service team also tried to change my vehicle's flat tire by telling me that it not repairable which other dealership questioned. I still ended up replacing the tire with the other dealership. They have such an awesome sales team not sure why their service team is cutting corners like that. Never going for service there ever again. More

Arek and Moe are the best! Incredibly knowledgeable and completely professional.. low key in their approach, both have an exceptional service attitude and very trustworthy. Same with Mario and David. T completely professional.. low key in their approach, both have an exceptional service attitude and very trustworthy. Same with Mario and David. The sore spot of this dealership is its repair dept. Jennings is a great place to buy a car, but there is very little sense of proactive solution-oriented true customer service on the back end, so i won't even call it a service dept. Need a loaner when your car--the 5th one you've purchased from Jennings!-- is going in the shop for the third time for the same warrantied issue? Sorry, they're booked up several weeks in advance...i got one eventually, thank you for offering when one suddenly was returned early, but not without complaining more forcefully, reminding them they has already billed three hours to check out the issue the first time, and had the car for a full week the second time... That's the sort of thing the back side seems oblivious to, which just shouldn't be if you're going to have to listen to how wonderful they are while you're waiting on hold... More

Jennings VW service sells cars! We've bought our cars from Jennings Glenview VW. We love the cars, but really really love the service. Always expert service. Very pleasant service We've bought our cars from Jennings Glenview VW. We love the cars, but really really love the service. Always expert service. Very pleasant service people. Everything is explained. Options offered. Fair pricing. Highly recommend. More