Jenkins Nissan - Service Center

Dealership is good however was hit up by salesman in the lobby and a text after I left to buy a new car. I wasn't there but a car. Stay in your lane. I wanted an oil change and no one told me my vehicle was lobby and a text after I left to buy a new car. I wasn't there but a car. Stay in your lane. I wanted an oil change and no one told me my vehicle was ready. I waited 2 hours. And had to get up and go look for my car and then go find it parked out front and go up to the desk and ask about it, then track down my paperwork. 2 hours for a scheduled oil change is outrageous. More

This dealership is by the the worst dealership I’ve had to work with. From point of sale to serves they are never helpful. to work with. From point of sale to serves they are never helpful. More

Steven Souffron was my Service Advisor. He kept me well informed about my vehicle's service progress. Professional & polite. The service technicians were able to diagnose the hidden codes t He kept me well informed about my vehicle's service progress. Professional & polite. The service technicians were able to diagnose the hidden codes that I had found and with meticulous troubleshooting find the specific part within the transmission that was causing the code. By doing so the entire transmission did not need to be replaced; thus saving me time & money. I have always had prompt & couteous service at Jenkins Lakeland Nissan. More

always on point, professional. and very easy to communicate with, the only thing i would work on is the wait times. Maybe having an incentive in place for the techs to turn more and very easy to communicate with, the only thing i would work on is the wait times. Maybe having an incentive in place for the techs to turn more cars in and out would be beneficial. More

I have been buying cars from Jenkins Nissan since 2009. Every purchase gets better and better. Rob was fantastic to work with, and the Manager Rick Sevigny made sure I had the best deal and the right car Every purchase gets better and better. Rob was fantastic to work with, and the Manager Rick Sevigny made sure I had the best deal and the right car. Thank you once again. More

They altered a vehicle that I financed. Yes it's a used car and I respect that BUT I also don't respect the fact that it took basically a lie due to the alter to make "look" good to sell. H Yes it's a used car and I respect that BUT I also don't respect the fact that it took basically a lie due to the alter to make "look" good to sell. Honesty and loyalty to not just your customers but yourself, to be able to sell these cars to folks KNOWING you have even did a minor alter. If it says you get the car AS IS ok then, it should be AS IS in TRUTH before the sell. So I see it as defying the people of the truth. A lie is a lie and I was raised if you lie you steal and folks basically did. Also if you tell even just the "little"lie then how many major lies have you told to make that sale on your board that day. (Commission). I'm just being honest. I take pictures as well cause sadly it shows more and more every time. By doing this and yes I know it's a job but to deceive someone into a monthly payment possibly a loan with a bank or which have you, it isn't correct! Also my dealing with them not even 2 weeks after purchasing the car, the light came on to rotate tires, ok so I got back and I get charged and I need new windshield wipers, that I paid for. Like and honestly don't believe the wipers are even new, due to them jumping across the windshield when turned on 😂. Like yeah but I jumped in the lake with no rubber ducky on. I just have to pray that everything works out with it due to myself being a widow with a 7 yr old little girl, I explained this to the gentleman so I hope he heard that at least If I'm paying then please don't have her and I on the side of the road or me missing work or her schooling or dance and grocery store type automobile I needed only. Nothing altered to make it look nice. Being defiant, is I feel bad business so I apologize. For them. More

Gilbert Rodriguez was straight up and honest with me about what work I needed done to my car. about what work I needed done to my car. More

Very attentive. Felt like my advisor had my best interest. Very good communication skills, definitely would recommend. Felt like my advisor had my best interest. Very good communication skills, definitely would recommend. More

Mr. Sulaiman was very kind and helpful. I purchased my car about two months ago and the sales man was not there but Mr. Sulaiman stepped in and showed me options for oil changes and explained to me until car about two months ago and the sales man was not there but Mr. Sulaiman stepped in and showed me options for oil changes and explained to me until I feel comfortable with my decision. He is very knowledgeable about anything and is very nice!! Thank you!!! More

They’re genuinely polite and understanding. Great service, wonderful communication, very accommodating, and Robert was very nice. Great service, wonderful communication, very accommodating, and Robert was very nice. More