Jay Wolfe Acura of Overland Park

I feel that the dealership was upfront and wasnt trying to sell me on anything. to sell me on anything. More

During the purchase of a used vehicle for my daughter, I was pressured into an extended warranty by the finance manager and reluctantly agreed. Fast forward 6 months and 5,900 miles driven, the engine went was pressured into an extended warranty by the finance manager and reluctantly agreed. Fast forward 6 months and 5,900 miles driven, the engine went out on the vehicle. Upon initial inspection by the warranty company, they denied the claim for a new engine. After further discussion with the Jay Wolfe Acura and some back and forth, the warranty company agreed to replace the engine with a used one, BUT it would not cover the full cost of replacement and I would have no warranty remaining for any other parts of the vehicle. I paid $2,500 for the extended warranty that, as it turns out, is capped at $4,300. That's only $1,800 in additional coverage. This was never disclosed to me by the finance manager (as he claims) during the sale of the vehicle. BUYER BEWARE, If you decide to purchase a vehicle from Jay Wolfe Acura I highly suggest getting a full contract print out of your warranty and going through all of the exclusions and limits before you sign anything. I only received a 1 page print out that doesn't disclose anything. Jay Wolfe Acura told me there's nothing else they can do to make this right, and that the warranty did what it was supposed to, (What a Joke). Needless to say I'll never purchase another vehicle from them. I'd rather trade this piece of junk in to another dealer that will stand behind their customers, unlike Jay Wolfe Acura, who offered nothing to help make this right, no warranty upgrade, no offer to cover the difference in repair costs, no offer to trade me out of the vehicle for something else. We went there when the used car market was bare and found what we thought was a nice vehicle. The used car market is coming back around so I'd avoid this dealer at all costs, there are plenty of other reputable dealerships out there! More

Amir was awesome. So helpful in showing us many different cars until we found the one we wanted. Love my new car. Thanks to Acura different cars until we found the one we wanted. Love my new car. Thanks to Acura More

I recently purchased the 2022 MDX with Amir Moradi at Jay Wolf. Had and excellent experience with wonderful customer service. Amir was knowledgeable and prompt. Wolf. Had and excellent experience with wonderful customer service. Amir was knowledgeable and prompt. More

This was my first experience in buying out of state, sight unseen and it definitely was not a disappointment. Amir met us with a golf cart since there was no parking close by, and was dressed in a coat sight unseen and it definitely was not a disappointment. Amir met us with a golf cart since there was no parking close by, and was dressed in a coat, vest and tie. What a nice refreshing first impression by a young man who was taking care of his job, and not some slouchy, pants hanging down sort of appearance we see quite often. Drew was also very nice and easy to work with. After making the purchase, Amir stayed with us until all of our questions were answered and we were ready to get on the road. We will definitely travel the 4 hours back for our next purchase. Our local dealership is way over priced, and seems they only care about when we are going to buy. No working together with the customer towards a satisfactory objective. Not client friendly. Sorry for them, they lost sale on 2 MDX vehicles. If there is one thing that would lessen the number of stars for rating - getting multiple calls from folks who are not a part of the transaction. Way to go - Amir and Drew. We'll be back. More

I just experienced possibly the very best customer service of all times!!! As soon as I walked in, I was greated by a customer service staff member. Amir made me feel welcomed, and most of all, heard service of all times!!! As soon as I walked in, I was greated by a customer service staff member. Amir made me feel welcomed, and most of all, heard. I was offered coffee/ water and was introduced to a sales specialist who was able to help me resolve the issue I had at the time. Blair was able to gather all the information within minutes, and came back with a wonderful solution. Even though I was pretty frustrated, and not easy to console, the team went above and beyond to make me feel relaxed, heard, attended. I was never left alone even for 5 minutes... The whole process was customer focused, engaged, and transparent. Blair's knowledge of the vehicles, options, and approach to the buying process was outstanding. This was my first experience working with Jay Wolf ( previously worked only with Hendrick). I would highly recommend Jay Wolf Acura for your car buying need. Personal thank you to a wonderful team - Amir, Blair and Drew. PS. I love my new Acura RDX !!! More

Amir Moradi with Jay Wolfe Acura 75th/I-35 made my MDX buying experience very pleasant and comfortable. He answered my questions before I asked. buying experience very pleasant and comfortable. He answered my questions before I asked. More

I own a 2016 Acura MDX. It has been serviced by Jay Wolfe. The service was acceptable but not outstanding. The car experienced transmission problems at 84,000 miles. Knowing the problem a Jay Wolfe sal Wolfe. The service was acceptable but not outstanding. The car experienced transmission problems at 84,000 miles. Knowing the problem a Jay Wolfe salesperson agreed to purchase the car on behalf of the dealership at an agreed price for cash. When I arrived at the dealership the manager indicated the agreed price was only good for a new car trade. He indicated there was a misunderstanding by the salesperson. Rather than standing behind their salesperson’s commitment, they reneged on their agreement. I will no longer deal with this dealership. More

One of the best buying experiences I have ever had I can't say enough good things about this dealership and my experience with Dean Saddler in New Acura Sales. Buying a new car every year, I'm used to I can't say enough good things about this dealership and my experience with Dean Saddler in New Acura Sales. Buying a new car every year, I'm used to the car dealer "game". This was one of the best buying experiences I have every had. Dean not only made it possible to go get me the color of Acura I wanted from several hundred miles away, but also had it delivered, TO MY DRIVEWAY and I live in Wichita, nearly 200 miles away from Jay Wolfe Acura, all without a single added cost and I am a pretty aggressive car negotiator. Not did only keep fighting to get me the best deal possible, he consistently checked in with me to ask what they could do to earn my business. I will be back. I will refer as many people as possible to take the drive and give Jay Wolfe a chance. Customer for life right here. 10/10. Highly Recommend. More

105 minute oil change Just spent 1 hour 45 minutes waiting for an oil change. I arrived 10 minutes early for a scheduled appointment and was informed that it might be 75 mi Just spent 1 hour 45 minutes waiting for an oil change. I arrived 10 minutes early for a scheduled appointment and was informed that it might be 75 minutes because they were having meetings with employees. It took 105 minutes. More