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31 Reviews of Jake Sweeney Kia - Service Center
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July 01, 2022
I am very annoyed and frustrated with my experience. I came to get an oil change and they broke my lug nut while rotating my tires. They did not have a lug nut and said they had to order the part. I fin I came to get an oil change and they broke my lug nut while rotating my tires. They did not have a lug nut and said they had to order the part. I find this ridiculous considering they are a service center and they do not have something as basic as a lug nut. So I drive all the way from Covington back to Florence the next morning and they tell me it will be an hour to replace the lug nut. This is the worst experience, I want to cry. I will not come back here. More
by terosmith
Employees Worked With
Was not given a name
Helpful February 17, 2021
We brought our brand new 2020 Kia Sorento in for it's first oil change. As I was waiting for our oil change, someone came out to clarify pricing with 2 different customesr in the waiting area about tire first oil change. As I was waiting for our oil change, someone came out to clarify pricing with 2 different customesr in the waiting area about tire rotation and if they wanted it. No one ever asked me, so I figured I didn't need it yet. Our car only had about 6000 miles on it. As I checked out, the lady told me the total of over $70! For ONE oil change! That was it. We didn't add anything else or purchase any accessories. I reluctantly paid the $70 thinking maybe my husband added something else when he called for the appointment. When I got home, my husband realized what we had paid and we looked over the invoice. We were charged $59.99, when there was clearly a special for $39.99 that he had mentioned when he booked the appointment. They told him that was correct and we would get the oil change at that price. We also noticed on the invoice that we were charged for a tire rotation. We did not need a tire rotation and had anyone asked me like they did everyone else, I would have told them that. Not only that, but when we went out later that day, the service light was on. The dealership didn't even reset that. My husband called someone to help him turn it off and my tire pressure light came on the same day and all 4 tires were at different levels. Not only did we get a tire rotation we did not ask for, but the tires weren't even inflated to be even. My husband called the same afternoon multiple times and the phone went to a voicemail. He called 2 more days in a row and again voicemail. No one ever called back or texted or emailed. I was very interested in purchasing weather mats for my Sorento for over $100. We will not give Jake Sweeney Kia in Florence any more business. I can't believe no one ever reached out to us. They do not seem to care about customer service. We will not return here and waste our money. More
by TG1112
Employees Worked With
No one ever called us
September 12, 2019
They lie!! Got my oil changed there and less then 2 months later but before my next schedule oil change, I hear a noise so I spend 217 dollars and ask if they to Got my oil changed there and less then 2 months later but before my next schedule oil change, I hear a noise so I spend 217 dollars and ask if they top off the fluids. With the response yes I drive away to learn 4 days later it was completely out of oil!!! They could have blew up my car and instead of making my car whole again they wanted to charge me another 75 dollars for their mistake!!!! Im discussed!! I didnt choose a corner garage to be treated and for them to act like they are one!! More
by Max
Employees Worked With
March 15, 2019
Used car power train warranty is crap. Bought a 2015 explorer with 27k miles was told power train would be covered for life of car as long as they did my oil changes. Went for first service Bought a 2015 explorer with 27k miles was told power train would be covered for life of car as long as they did my oil changes. Went for first service was told battery was bad had it checked two other places tested fine. Then they stripped my oil drain plug. So second service said I needed rear brakes at a cost of $400 and that I had to have them do the work because that’s how they make up there money on power train warranty if they didn’t do my brakes warranty is void. Won’t be going back ever. More
by Mad mechanic
Employees Worked With
May 31, 2018
Excellent Don Hauser make buying my new car easy . This is my third car with them . I love my new Kia Sorrento ! I would recommend you to visit them . Every Don Hauser make buying my new car easy . This is my third car with them . I love my new Kia Sorrento ! I would recommend you to visit them . Everybody there is really nice and helpful . Coby Sweeney he is really nice and he loves Hawaii. More
by Sunisa
April 28, 2018
Friendly excellent service Scott is friendly and knowledgeable and explained everything in a way I could understand. He informed me of specials and deals going on at the time I Scott is friendly and knowledgeable and explained everything in a way I could understand. He informed me of specials and deals going on at the time I was there. He made sure the work was completed correctly and it was finished sooner than the estimated time. The rest of the service department staff was friendly and helpful. When it came time for me to pay they made it as quick and painless as possible. 😊 More
by Lola
April 05, 2018
Service Angela told us that we needed a new radio because our speak button wasn’t working. We didn’t believe it because of the service we had gotten prior so Angela told us that we needed a new radio because our speak button wasn’t working. We didn’t believe it because of the service we had gotten prior so we took it to a different dealership and find out that our radio tested out fine and that our speak button was muted. More
by Danranda24
Employees Worked With
January 23, 2018
service they have great service and great people I did not have to wait they had snacks and drinks and service did not take long at all they have great service and great people I did not have to wait they had snacks and drinks and service did not take long at all More
by buzz
Employees Worked With
January 13, 2018
2008 Kia Optima Service Always a pleasure dealing with Professionals like Scott Kirn and Nat. Years of 2008 Optima Service very much appreciated! Looking forward to a continu Always a pleasure dealing with Professionals like Scott Kirn and Nat. Years of 2008 Optima Service very much appreciated! Looking forward to a continuing relationship with Jake Sweeney Kia!! Thanks Again. More
by KiaFan
January 13, 2018
First visit This was my first maintenance, a little early because apparently there were issues fro Kia that needed to be resolved. Scott was my contact person an This was my first maintenance, a little early because apparently there were issues fro Kia that needed to be resolved. Scott was my contact person and I was impressed with his professionalism and the fact that he did everything I asked about and the job was completed ahead of the estimated time. I have asked that all email be sent to Dianne@linstruth.net, not once but four different times and yet here I am responding to an email forwarded to me by my husband. Four people have told me it was taken care of. Hopefully it will be now. More
by diannel
Employees Worked With
