Jaguar Land Rover of Chantilly - Service Center
Chantilly, VA
47 Reviews of Jaguar Land Rover of Chantilly - Service Center
I've been a customer of Jaguar Land Rover Of Chantilly for years, and they never disappoint. The service department is top-notch, with skilled technicians who always take care of my car efficiently. The s for years, and they never disappoint. The service department is top-notch, with skilled technicians who always take care of my car efficiently. The sales team is also great, providing honest advice and helping me make informed decisions. I wouldn't go anywhere else for my automotive needs. More
We have purchased 9 Range Rover/Jaguar vehicles from Richard Grzesiak, the GM. Since the purchase of my Current Range Rover sport it has been in the shop 8 times for coolant issues. While under warran Richard Grzesiak, the GM. Since the purchase of my Current Range Rover sport it has been in the shop 8 times for coolant issues. While under warranty, Service dept could never identify the issue. Immediately out of warranty, the issue was identified…. We paid $600 to have it repaired. However, the issue was not remediated. We returned my car to Richard and BJ and they quoted us $3900 to repair the same issue!! Richard and BJ, the service advisor, both lied to my husband saying they “called”Range Rover customer service to ask for good will repair. (Good will requests are submitted online only). Kevin the service manager submitted the request and it was approved by Range Rover. Nonetheless, Richard Grzesiak, refused to perform the work. I would stay far away from Chantilly Range Rover! They lack integrity and professionalism More
The service advisor, Williams, was very customer service oriented and kept me advised from beginning to end. The technician/mechanic did not focus on the details. All removed parts were not replaced (had oriented and kept me advised from beginning to end. The technician/mechanic did not focus on the details. All removed parts were not replaced (had to return to dealership). The car wash was mediocre. More
Another exceptional example of superb service. Tom did a super job of first mitigating my problem by telephone and then solving it when I brought the car in. Got an appointment at the date/ti Tom did a super job of first mitigating my problem by telephone and then solving it when I brought the car in. Got an appointment at the date/time that was convenient for me. Manager checked on how it all was going and provided personal feedback. As a customer for about 20 years, I continue to be totally satisfied. More
Long time customer. I've been a customer for 6 years and the the service center experience gets better with every visit. Service is top-notch. Jobs are completed quickly I've been a customer for 6 years and the the service center experience gets better with every visit. Service is top-notch. Jobs are completed quickly or before the quoted amount of time. Facilities are pristine. I'm a regular customer of James Manikath; I could not recommend a better service representative. He's extremely informative and a consummate professional. I highly recommend this service center and dealership. More
It was pleasure to deal with them they took care about the customer and i want to special thanks to james at the customer service he was very responsible and let me try the car before he release it and am the customer and i want to special thanks to james at the customer service he was very responsible and let me try the car before he release it and am thankful to him and looking forward to to deal with in the next service thanks james More
Ana is very professional and courteous along with being knowledgeable about the services needed for my car knowledgeable about the services needed for my car More
Preface: NEVER bought a car from this dealership, have only used service. Recently needed new tires and bought my own elsewhere and shipped them to dealership. No miss no fuss. No upselling because BJ the only used service. Recently needed new tires and bought my own elsewhere and shipped them to dealership. No miss no fuss. No upselling because BJ the service advisor is honest and awesome. Only paid for install and alignment. Done in one day. BJ gets 105 stars. I was supposed to have a loaner and the loaner outfit, EVPM, admitted that even though BJ did his part to reserve a car for me, they screwed up and didn’t reserve one. I live a long way away from the dealership but BJ innovated and worked out transportation. The loaner people SUCK, but BJ, as usual, saved the day More